Head of Talent Operations (Remote) - $200,000/year USD

Hiring is broken. Nearly everyone recognizes it. Very few understand how to repair it.

This role is intended for someone who does.

This position resides within People and Talent Operations, but at its core, it is a systems design and operations role where hiring is the focus area. You are not required to be a subject-matter expert in hiring. You are required to be an expert at constructing systems that produce measurable outcomes — systems that scale, repeat reliably, and hold up under real-world conditions.

The challenge is straightforward to articulate and difficult to deliver: design and operate a system that consistently brings qualified people into the organization, on schedule, at the correct quality threshold, and into positions where they perform well and remain. That system must function not only for straightforward, well-scoped requests, but also for ambiguous, high-stakes, non-standard scenarios. This role demands continuous ownership, sound judgment, and the rigor to address issues in ways that reinforce the system rather than introduce unnecessary layers.

Stakeholder management is essential. You will collaborate with senior leaders who hold firm opinions, juggle competing priorities, and provide incomplete information. You will lack formal authority. You will succeed by earning trust, identifying alignment, and transparently presenting trade-offs — maintaining the quality standard while ensuring people feel acknowledged and supported.

This is an AI-first environment. You will engage with AI tools daily, leveraging them to produce drafts, validate concepts, evaluate outcomes, probe edge cases, and uncover patterns. You won't delegate ideas to engineers and wait for results. You'll prototype, test, troubleshoot, document, and refine independently, then collaborate with others when it's time to scale or formalize something.

We also want to be direct, because we don't want to waste your time. This is not a role for everyone.

If any of the following describe you, this is probably not the right fit:

* You prefer identifying problems over owning end-to-end solutions

* You rely on authority, organizational charts, or formal ownership structures to accomplish work

* You exclusively work through engineers rather than getting hands-on yourself

* You interpret feedback or pushback as personal criticism instead of actionable input

* You concentrate on optimizing isolated components and overlook system-wide impact

* You appreciate the concept of repairing broken systems more than the work itself

This is a global, remote role offering significant autonomy paired with significant accountability. You must be available for at least four hours overlapping U.S. business hours on weekdays. Beyond that, your schedule is primarily self-managed.

One final note, in the interest of transparency: our application process demands real effort. Most candidates dedicate meaningful time because the role itself requires it.

If reading all of this made you more motivated — not less — we'd genuinely like to hear from you.

What You Will Be Doing

* Designing and refining end-to-end systems that transform ambiguous requirements into repeatable, high-quality results

* Collaborating directly with senior stakeholders to define actual constraints, expose trade-offs, and establish shared definitions of success

* Leveraging AI daily to create, validate, evaluate, and improve system components, then applying human judgment and quality oversight

* Owning your work from initial concept through delivery, measurement, and iteration — no handoffs, no shared accountability

* Recognizing patterns, diagnosing underlying causes, and strengthening the system using outcomes and real-world input

What You Won’t Be Doing

* Identifying problems and delegating execution to others

* Optimizing a single component of a system while disregarding downstream consequences

* Waiting for authority, formal structure, or escalation paths to move forward

* Operating exclusively through specialists rather than engaging directly yourself

* Avoiding complex problems, challenging stakeholders, or direct accountability

Head Of Talent Operations Key Responsibilities

Design, own, and continuously refine the systems that produce high-quality hires on schedule and into roles where they perform and remain.

Basic Requirements

* 5+ years of experience in business operations, people or talent operations, program management, or a similarly system-intensive role

* Direct experience hiring for your own team or function, with accountability for hiring outcomes (e.g., time-to-fill, quality, retention)

* Hands-on experience designing and implementing operational systems end-to-end, not just maintaining them

* Experience creating org and operating artifacts such as role specs, org charts, ladders, RACIs, workflows, or decision frameworks

* Strong written operator: has produced SOPs, process docs, or post-mortems used by others

* Working knowledge of U.S. hiring practices and regulations, including compliance considerations

* Comfort working directly with senior leaders without formal authority

* Practical, daily use of AI in operational work, with attention to quality and trade-offs

* Availability for at least four hours overlapping U.S. business hours on weekdays

Nice-to-have Requirements

* Experience iterating on a system multiple times based on performance and retention data

* Familiarity with low-code tools, automation platforms, or agentic workflows

* Experience building dashboards or visualizations for executive audiences

* Background in high-growth, high-accountability, or private-equity-backed environments

About Crossover

Crossover has been a pioneer of the remote work model since our inception in 2014 - helping thousands of people advance their careers. We specialize in full-time, long-term remote jobs - not short-term "gigs" or part-time freelancing side ventures. Our platform provides businesses with the fairest hiring on earth by basing 90% of the decisions on objective assessments of a candidate's skills and abilities to perform Real Work. Since we are 100% remote, people can work from anywhere and earn standardized and competitive compensation, regardless of where they choose to live.

There is so much to cover for this exciting role, and space here is limited. Hit the Apply button if you found this interesting and want to learn more. We look forward to meeting you!

Working with Crossover

This is a full-time (40 hours per week), long-term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover. The compensation level for this role is $100 USD/hour, which equates to $200,000 USD/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly. Consult www.crossover.com/help-and-faqs for more details on this topic.

Crossover Job Code: LJ-5712-NG-COUNTRY-HeadofTalentOp.005