Trainer Coordinator

Description

Must be local from Washington DMV area.

Training coordinator works with stakeholders and mgt to identify training requirements and plan for gaps in training for new and existing Staff.

This position is housed under the direct support division. The client is looking for a Senior Integrated Eligibility Systems Trainer who will be responsible for designing, developing, and delivering training for the Integrated Eligibility system supporting Medical, SNAP and Cash programs. The incumbent will collaborate with other team members and Organizational Change Management leadership to deliver training and develop and maintain training materials and training schedules. The incumbent will become an integral part of the Team, building relationships with frontline staff and their leadership. The core duties associated with the role are as follows:

* Analyse, design, develop, and test industry-standard training materials in support of on-going continuing improvement and new releases.

* Provide hands-on support for front-line worker and their supervisors.

* Deliver quality training with measurable outcomes.

* Conduct post-training assessments, including observation. Assist in establishing support tickets to identify training and support needs.

* Mentor other eligibility Trainers in the best practices for adult learning.

* This is a position in the Access System project. Minimum Education/Certification requirements: bachelor’s degree in information Technology or related field or equivalent experience Behaviour Characteristics.

* Adaptable

* Analytical

* Goal-Orientated/Driven/Self-Starter

Responsibilities:

* Coordinates IT project management, engineering, maintenance, QA, and risk management.

* Plans, support users

* Develops technical applications to support users.

* Develops, implements, maintains, and enforces documented standards and procedures for design, development, installation, modification, and documentation of assigned systems.

* Provides training for system products and procedures.

* Performs application upgrades.

* Performs, monitoring, maintenance, or reporting on real-time databases, real-time.

* Network and serial data communications, and real-time graphics and logic applications.

* Troubleshoots problems.

* Ensures project life cycle is following client’s standards and procedures.

Minimum Education/Certification Requirements: bachelor’s degree in information technology or related field or equivalent experience.

Minimum Education/Certification Requirements:

Bachelor’s degree in IT or related field or equivalent experience Required

Excellent time management skills, public speaking skills, problem-solving skills and both verbal and written communication skills Required 7 Years

Proficiency in word processing and presentation software Required 10 Years

Knowledge about traditional and modern training methods and techniques Required 5 Years

Exceptional organization skills, leadership, and interpersonal skills Required 5 Years

Ability to work with a team and have attention to detail Required 5 Years

Knowledgeable about learning management systems, instructional design, and e-learning platforms.

Required 5 Years

Ability to handle multiple assignments and assess and analyse data Required 10 Years

Candidate must have minimum experience for a Senior level STaR2 Labor category Required