Technical Support Specialist

This role is for one of the Weekday's clients

📍 Allen, Texas (Onsite)

💰 Pay Rate: Up to $25 to $27/hr (Based on experience & certifications)

Become a part of a top organization in the public safety and security technology sector, specializing in advanced Vehicle Intelligence and ALPR solutions. We are looking for a Technical Support Specialist II who possesses strong expertise in networking, Linux, Windows Server, and troubleshooting to deliver high-level technical support in a dynamic, fast-paced environment.

Requirements

Responsibilities:

• Deliver remote technical assistance through phone, email, web, and direct customer engagement

• Diagnose and resolve issues related to hardware, software, networking, VPN, VLAN, TCP/IP, DHCP, and WiFi

• Provide support for Windows Server platforms and Linux operating systems (preferably Ubuntu/CentOS)

• Manage inbound and outbound technical support calls and oversee support ticket resolution

• Collaborate closely with Product and Engineering teams to address and solve customer problems

• Record technical issues and solutions, and update knowledge base documentation

• Assist Regional Sales Managers by fulfilling technical support requests

• Support internet protocols, SSL/TLS certificates, Azure Cloud services, container technologies, and virtualization platforms

Required Skills:

• 2 to 3+ years of experience in Technical Support or Application Support roles

• Excellent troubleshooting and analytical abilities

• Proficiency with:

• Windows Server 2008/2012/2016

• Windows 7/8/10

• Linux Command Line Interface (CLI)

• Network devices such as routers and switches, VLANs, VPNs, TCP/IP protocols

• PowerShell scripting

• HTTPS, SSL/TLS security protocols

• Strong verbal and written communication skills

Preferred Qualifications:

• Certifications such as CCNA, MCSE, CompTIA A+, and Linux certifications

• Experience working with VMware or Hyper-V virtualization platforms

• Knowledge of Azure Cloud and container technologies

• Familiarity with ITIL framework is a plus

Additional Information:

• This is a 6-month contract position with potential for extension or transition to permanent hire

• Candidates must be willing to work onsite in Allen, TX

• Successful candidates are required to pass the CJIS background screening

• The interview process consists of two rounds: one onsite and one via Google Meet

Must-have skills

Linux, Networking, Help Desk Support

Good-to-have skills

On-call Support