Technical Support Engineer

Tier 2 Support Engineer (AI Operations Acceleration Track)Locations:

* South Africa (Remote) – 4 roles

* Johannesburg (Hybrid – onsite when required) – 2 roles

* Johannesburg (Onsite) – 2 roles

About Netsurit

Netsurit is a global Managed Services Provider helping businesses grow, innovate, and secure their operations through technology.

With teams across the US and South Africa, our purpose is:

Supporting the Dreams of the Doers

We’ve been:

* Named to the Inc. 5000 fastest-growing companies in the US (4 years running)

* Recognized in the MSP 501 for 15 years

Role Overview

This is not a traditional Tier 2 support role.

This role is designed for South African IT professionals who want to:

* build globally relevant skills

* transition into AI-driven work

* accelerate their careers

You will operate as a Tier 2 support engineer while entering our:

AI Operations Acceleration TrackWhat This Means

You are not just supporting IT systems.

You are learning how to:

* Use AI to solve real support problems

* Build AI agents and workflows

* Automate repetitive tasks

* Support AI-enabled environments

* Work with global clients using modern AI tools

What You’ll DoCore Tier 2 Responsibilities

* Handle escalated support tickets

* Troubleshoot:

* Windows environments

* Networking

* Security issues

* Support deployments and migrations

* Maintain documentation and processes

* Deliver excellent customer service

AI Operations Acceleration Track

You will also:

* Work with 50+ AI models, including:

* Claude

* Gemini

* ChatGPT

* Build AI-powered workflows

* Develop internal tools and agents

* Use AI to improve support delivery

* Participate in weekly training sessions

Training & Mentorship

You will learn directly from:

* Dr Jan van Niekerk

* Dr Alex Heublein

* Netsurit’s Innovate AI leadership team

What We’re Looking ForRequired:

* 2–4 years IT support experience

* Tier 2 or escalation experience

* Strong knowledge of:

* Windows environments

* Networking fundamentals

* Troubleshooting

* Good communication skills

* Organized and detail-oriented

Key Traits:

We are looking for people who are:

* Hungry for growth

* Curious and eager to learn

* Willing to work hard

* Open to change

* Interested in AI and new technologies

⚠️ This Role Is Not For Everyone

This role is not for you if:

* You are only looking for a salary increase

* You want a low-pressure role

* You are not interested in learning new skills

* You are not open to change

🚀 Career Path

Top performers can grow into:

* AI Operations Engineer

* AI Support Lead

* Innovate AI Team

This is a genuine pathway into one of the fastest-growing areas in IT.

🌍 Why This Role Is Unique

* Work with global clients from South Africa

* Build future-proof AI skills

* Be part of a high-performance global team

* Accelerate your career in a meaningful way