Founded in 2009, Zest AI has been pioneering innovative AI technology with a mission to expand credit access to create opportunities for more Americans to pursue their financial goals. Zest AI is transforming the $17 trillion US consumer credit market by delivering AI technology that helps lenders identify creditworthy borrowers overlooked by traditional methods, while leveling the playing field so financial institutions of all sizes can harness AI to provide better lending experiences.

With over 50 issued and pending patents across automation, accuracy, performance, and model explainability, Zest AI is a leader in financial technology, providing financial institutions with AI tools that create a more resilient US financial system and a stronger U.S. economy. With over 600 active AI models, financial institutions rely on Zest AI's comprehensive suite of solutions spanning marketing, underwriting, fraud detection, lending intelligence, and more to make smarter lending decisions while improving profitability. This US-based technology as a service company is headquartered in Los Angeles, California.

We’re hiring a Technical Product Manager to own the strategy, roadmap, and execution of our core API platform. This role sits at the intersection of engineering, data science, and operations, ensuring our APIs deliver customer value while maintaining high standards for reliability, scalability, and data integrity.

The ideal candidate is deeply technical and product-oriented, and can balance customer-facing capabilities with backend and operational platform improvements.

What You’ll Do

* Own the strategy, roadmap, and execution for the core API platform serving internal and external customers

* Define, prioritize, and deliver API and platform features that improve usability, stability, scalability, and data integrity

* Translate complex engineering and data science requirements into clear product priorities and business outcomes

* Serve as the bridge between technical and business teams to ensure alignment and effective execution

* Partner with engineering and SRE to drive operational excellence across reliability, observability, performance, and scalability

* Lead operational platform initiatives including CI/CD improvements, logging, monitoring, alerting, and infrastructure enhancements

* Define and prioritize data lifecycle workflows, including real-time data handling and archiving to support model training and analytics

* Collaborate cross-functionally with engineering, data science, operations, and customer-facing teams to scope high-impact initiatives

* Establish and track KPIs such as API adoption, uptime, latency, performance, and data availability

* Use metrics and customer feedback to guide prioritization and continuous iteration

* Communicate roadmap priorities, tradeoffs, and progress clearly to executive, technical, and non-technical stakeholders

What We’re Looking For

* 3+ years of product management experience, ideally focused on API, platform, or infrastructure products

* Strong technical background; prior experience as a software engineer, solutions architect, or similar technical role is a strong plus

* Experience with API lifecycle management and platform product ownership

* Familiarity with cloud infrastructure and SRE/observability practices (monitoring, alerting, incident management)

* Proven ability to balance customer needs, internal requests, and technical debt in roadmap decisions

* Experience working cross-functionally with engineering, data science, and operations partners

* Excellent written and verbal communication skills across technical and non-technical audiences

* Product mindset that treats reliability, maintainability, and platform quality as core product features

Success in This Role Looks Like

* Aligning engineering investments with measurable business outcomes

* Maintaining a clear, data-driven roadmap that balances feature delivery with operational health

* Raising the bar for API quality, reliability, and platform maturity over time

About Zest AI:

Creating a diverse and inclusive culture where all are welcomed, valued, and empowered to achieve our full potential is important to who we are and where we’re headed in the future. We know that unique backgrounds, experiences, and perspectives help us think bigger, spark innovation, and succeed together. Zest is committed to diversity, equity, and inclusion and encourages professionals from underrepresented groups in technology and financial services to apply.

Our core values are Communication, Collaboration, Bias for Action, Client-centricity, and Heart. Learn more at Zest.ai, follow us on LinkedIn (linkedin.com/company/zest-ai/) or Twitter @Zest_AI, or check out our Insights blog (https://www.zest.ai/cms/insights).