We Love AI JobsTechnical Deskside Support Engineer
Telefónica Tech (EN)The Technical Deskside Support Engineer provides on-site technical support to a client in Manchester. The role troubleshoots workplace equipment and network connections, manages tickets and works with off-site teams and vendors to resolve issues.
Skills & Expertise
Key Responsibilities
Provide first-point-of-contact support and triage for workplace technology and network connections.
Monitor on-site equipment and escalate incidents to off-site teams when needed.
Log vendor tickets and assist with network equipment installation and documentation.
Full Description
Job Description
Technical Deskside Support Engineer - onsite Monday - Friday
This is a full-time onsite Technical Deskside Support Engineer, to provide technical support to a prestigious client.
Job Duties:
• To help determine customer needs, as the customers first point of contact with Telefónica Tech, this is a vital role within the organisation.
• Engineers will be technically proficient at performing on-site support and triage activities for Desk, Wall and Floor ports; WAP ceiling ports; Equipment Room patching of access switches; Shared Printers; Audio Visual Equipment; Room Booking Tablets; Digital Signage.
• On-site engineers will also escalate incidents to the offsite team where required and will assist with on-site diagnostic and resolution activity under the guidance of the offsite team as required.
• Daily checks and management, monitoring of on-site equipment.
• Triage and log tickets with 3rd party vendors.
• Assist with the installation and support of network equipment at customer’s premises to ensure effective service within agreed time scales and to the standards required by the company inclusive of documentation.
• In addition to the above duties and responsibilities the post holder must be prepared to undertake such additional duties which may result from changing circumstances, but which may not of necessity change the general character or level of responsibility to the post.
Qualifications
Person Requirements:
• Previous experience working as on-site IT engineer or on a busy Service Desk
• Experience of AV equipment is highly advantageous.
• Must have the right to live and work in the UK.
• It is essential that you meet Security Clearance vetting requirements as this is a requirement of the role.
• Any offer would be conditional upon the successful candidate passing BPSS & SC Clearance
Additional Information
Working hours: Monday - Friday between hours of 08:00 - 18:00 (08:00 - 16:00 / 10:00 - 18:00)
Key Words:
SC Cleared - SC Clearance - AV - Audio Visual - Support Engineer - Audio Visual Equipment - AV Support - Service Desk - Technical Support - Digital Workplace
At Telefónica Tech, we believe inclusion is the bridge that empowers everyone to be their authentic selves. We celebrate and respect our differences because diversity drives innovation and makes us stronger.
Be yourself with us, and feel that you belong.
We welcome applicants from all backgrounds and identities regardless of age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, and sexual orientation.
We are also committed to equity, accessible hiring practices, and creating an inclusive culture through many means including TogetHer (Women's network) and our Employee Resource Groups which include Diversity and Inclusion, Telefónica Tech Pride, Neurodiversity, ELEVATE (African and Caribbean heritage network), and Sustainability.
We don’t believe hiring is a tick box exercise, so if you feel that you don’t match the job description 100%, but would still be a great fit for role, please get in touch.