iTmethods builds sovereign AI infrastructure for regulated industries. For 20 years, we've earned the trust of 100+ enterprise customers in financial services, healthcare, pharma, semiconductor, defence, and technology. Our platform — The Fortress Family (Forge, Reign, BioCompute) — helps organizations govern AI where compliance isn't optional and evidence matters.

Role Overview

As a Technical Consultant, you'll act as both a solution architect and delivery engineer for enterprise customers adopting the Forge platform. This role combines technical consulting, solution design, and hands-on delivery to help customers achieve secure, automated, and AI-enhanced cloud environments.

You'll collaborate with customers to design tailored architectures, define integration blueprints, and guide adoption of AI-native DevOps workflows. You'll then bring those designs to life through cloud provisioning, automation, and integration work—bridging the gap between vision and delivery.

Key Responsibilities

Solution & Architecture Consulting

* Engage with enterprise customers to understand business drivers and technical goals; translate them into scalable DevOps and AI-native architectures.

* Lead discovery sessions and architectural design workshops to develop cloud solution roadmaps aligned with customer objectives.

* Design DevOps toolchain integrations, AI-assisted workflows, and automation.

Cloud Engineering & Implementation

* Provision secure, compliant landing zones in AWS/Azure, integrating identity, observability, and network baselines.

* Implement automation using Terraform, GitOps, and pipeline-based delivery models.

* Deploy and configure Coder CDEs, SonarQube, GitLab, Atlassian, and JFrog toolchain components.

AI-Native Workflow Enablement

* Integrate AI-assisted Dev tools (e.g., GitHub Copilot) and agentic AI frameworks (e.g., AWS Bedrock AgentCore, LangChain/LangGraph, CrewAI, n8n).

* Collaborate with clients to define and operationalize AI-augmented DevOps workflows that improve automation and efficiency.

Customer Success & Delivery Excellence

* Partner with Professional Services teams on Activation Packs and bespoke implementations for strategic clients.

* Oversee testing, deployment readiness, and transition to managed operations.

* Influence client outcomes through proactive recommendations and architecture optimization.

* Provide L3 escalation support to Platform Operation and Support team.

Innovation, Mentorship & Collaboration

* Mentor peers and junior engineers on best practices in AI-first DevOps and solution design.

* Collaborate cross-functionally with Product and Engineering to evolve the Forge platform based on client insights.

* Contribute to practice development by refining methodologies, playbooks, and reusable architectures.

Qualifications & Must-Haves

* 5+ years in cloud, DevOps, or solution engineering, with consulting and delivery experience.

* Strong enterprise experience across AWS/Azure and infrastructure-as-code (Terraform, GitOps).

* Hands-on implementation expertise with leading DevOps tools (GitHub, Atlassian, JFrog, SonarQube).

* Comfortable writing and maintaining automation scripts and tooling in languages such as Python, TypeScript, or Go to support DevOps and AI-native workflows.

* Capable of reading and reviewing application code to troubleshoot integration issues, improve observability, and recommend DevOps best practices.

* Familiar with modern development practices (Git-based workflows, code review, branching strategies, testing approaches) and able to coach teams on applying them in a DevOps and AI-native context

* Familiarity with AI-native and agentic automation frameworks (AWS Bedrock AgentCore, LangChain/LangGraph, CrewAI).

* Proven ability to engage directly with clients, lead technical workshops, and translate business needs into technical outcomes.

* Confident communicator with strong documentation and presentation skills

* Professional or Expert level Cloud certified

* Bachelor's in Computer Science, Engineering, or equivalent experience.

Preferred Qualifications

* Experience in regulated industries (FSI, Healthcare, Software & Technology).

* Success in designing or operating single-tenant or air-gapped customer environments.

* Advanced proficiency in AI-assisted Dev tools and workflow automation practices.

Our Commitment to You

* Compensation: $120K to $170K per annum, plus eligibility for performance-based variable compensation

* Learning budget, flexible hybrid work, and opportunities for career advancement.

* Performance incentives tied to customer satisfaction, architecture adoption, and automation KPIs.

* iTmethods is an equal opportunity employer. Diversity and innovation go hand-in-hand here.

* Vacancy Status: This posting is for a currently open vacancy

* AI Disclosure: iTmethods uses artificial intelligence (AI) tools to assist in the screening and assessment of applications

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Technical Consultant (DevOps/AI)