Tech Screening Agent

TransPerfect Is More Than Just a Job…

Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.

2.0 DESCRIPTION

• Conduct guided technical screenings for candidates as part of their interview process.

• Confirm candidates meet basic system requirements, including internet speed, headset functionality, and computer compatibility.

• Validate access to required tools and platforms (e.g., Zoom, email, CRM).

• Support candidates in performing simple computer tasks like opening attachments, downloading files, and installing software.

• Provide real-time guidance and maintain a supportive, professional demeanor.

• Accurately log all screening outcomes and escalate any issues to the appropriate teams.

• Collaborate with recruiting and onboarding teams to support interpreter readiness.

• Take inbound customer service or support calls as needed.

• Support Testing Team admin, to include maintaining assessment bank, data entry for daily testing activities, and other tasks as needed.

3.0 REQUIRED SKILLS

• Entry-level role – prior tech support experience preferred.

• Minimum 1 year of call center or customer service experience required.

• Strong attention to detail and ability to follow structured processes.

• Ability to multitask and stay organized in a fast-paced environment.

• Basic knowledge of using laptops/desktops, Wi-Fi connectivity, and simple troubleshooting.

• Clear and professional communication skills in English (both spoken and written).

• Comfortable assisting individuals with varying levels of technical understanding.

4.0 DESIRED SKILLS AND EXPERIENCE

• Familiarity with tools like Zoom, MS Teams, VPNs, or CRM platforms.

• Experience working in a virtual or remote environment.