We Love AI JobsTalent Connect - Specialized Accounts 2026
Flowmingo AIThis full-time role supports service delivery and business processes, with duties spanning client engagement, customer support, research, and coordination. The posting also describes offline transaction-processing support with no direct customer contact, so the exact balance of customer-facing and back-office work is unclear.
Skills & Expertise
Key Responsibilities
Engage with clients or business owners and address customer needs across assigned support functions.
Research issues, analyze information, and provide resolutions that meet service standards.
Coordinate with internal and external teams to resolve issues and identify business opportunities.
Full Description
Job Title:
Talent Connect - Specialized Accounts 2026
Job Description
The Advisor I, Transaction Processing position performs off-line tasks in direct support of production associates. This position does not interface with customers directly.
Dare to be #DifferentByDesign? Grab the opportunity to be part of a global organization where Experience is Everything. Enjoy a disruptive workplace as we provide endless learning opportunities, sustainable career development, and an employee centric environment.
Job Summary: The Customer Care Expert, with the help of key support teams, will manage functions aimed to develop strategic growth opportunities for both our Clients and Business Owners. The incumbent will be responsible in implementing business processes which are aligned with committed standards and service level agreements. As a member of our team of delivery experts, he/she will play a key role for all stakeholders as we continue to drive operational excellence and top of the line services.
Essential Duties and Responsibilities:
• Utilize Different Communication Platforms to Engage & Build Positive Relationships with Clients or Business Owners
• Serve as a Knowledge-Source for Existing Processes and Contribute in the Development of New Business Strategies
• Be a Champion in Addressing Customer Needs based on Assigned Responsibilities – i.e. Customer Service, Technical Support, Sales, and other Business-to-Business Functions
• Perform Necessary Research and Analysis to Provide Proper Resolution and Ensure Quality of Services Rendered
• Coordinate with Internal and External Departments to Maximize Available Resources and Convert each Client Interaction as Potential Growth Opportunities for the Business
• Complete Other Related Functions Depending on Business Needs
Minimum Hiring Qualifications:
• At least One (1) Year of Related Working Experience (BPO Set-Up or Similar Industries)
• Demonstrates Business Communication Skills (Verbal and Written English)
• Excellent Customer Service Skills – Able to Engage in a Consultative Type of Conversation, Connect with Clients and/or Business Owners in a Professional Manner
• Basic Technical Knowledge is Required – Can Understand and Articulate Technical Concepts (Basic IT Technologies)
• Industry Standard Certifications are Preferred but Not Required (Technical Positions)
• Amenable to Work on Shifting Schedules and be Assigned in the Account Location
• Intermediate to Advanced Proficiency with Microsoft Office Tools (Outlook, Excel, Word, etc.)
#LI-DNI
Location:
PHL Quezon City - Tera Tower 1st Floor
Language Requirements:
Time Type:
Full time
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