Sr. Data Analyst, Pinterest Support Operations

1. About Our Client:

The organization operates a widely used online platform that connects millions of users worldwide with creative ideas and inspiration for personal projects and long-term planning. It addresses the challenge of enabling users to discover and visualize new possibilities, fostering creativity and planning. The organization''s support function plays a key role in enhancing customer experience for both consumer and advertising products, leveraging data and AI to improve service efficiency and user satisfaction.

2. About the Opportunity:

The Sr. Data Analyst, Pinterest Support Operations is responsible for driving analytics to improve customer self-service capabilities and support automation. This role directly influences decision-making and performance measurement across support tools, AI initiatives, and user engagement channels. By defining success metrics and identifying high-impact opportunities, the position contributes to enhancing customer satisfaction, automated resolution rates, and cost efficiency at scale.

3. Responsibilities:

• Own the analytics roadmap for self-serve support, automation, and tooling, anticipating emerging priorities.

• Design, build, and maintain dashboards and analyses to monitor performance and define key metrics.

• Conduct strategic analyses on complex problems, providing recommendations to leadership.

• Collaborate on designing and evaluating experiments and pilots related to support journeys and automation.

• Develop models and frameworks to support planning and decision-making.

• Partner with multiple teams to provide clear scoping, rigorous analysis, and effective communication.

4. Requirements:

• Minimum 5 years of experience in data analytics, business operations, or related analytical roles.

• Expertise in SQL, Tableau, and Excel; familiarity with Python, R, and AI tools is advantageous.

• Ability to work independently in a fast-paced, ambiguous environment.

• Strong communication skills, capable of translating analytics into stakeholder-ready insights.

• Commitment to data quality, clear metric definitions, and scalable insights.

• Collaborative, positive team player with strong relationship-building skills.

• Bachelor’s degree in Data Science, Economics, Statistics, Math, Finance, or equivalent experience.

5. Pay Range and Compensation Package:

• The pay range and compensation package for this role will be determined based on the candidate’s experience, skills, and other relevant factors.

Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Note:

RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.