We Love AI JobsSpecialist, Account Manager ( Korean Speaker)
Flowmingo AIThis account manager oversees client relationships and helps existing customers renew, expand, or change their services. The role combines customer issue resolution with revenue growth, quota management, and coordination with partners and a sales manager.
Skills & Expertise
Key Responsibilities
Manage customer accounts and act as the primary contact for client customers.
Resolve escalated issues and use customer data to address satisfaction barriers.
Renew and expand service relationships while meeting revenue quotas.
Full Description
Job Title:
Specialist, Account Manager ( Korean Speaker)
Job Description
The Account Manager is responsible for overseeing the management of complex client accounts and developing processes to ensure favorable relationships with clients, meeting their operational needs. Responsible for managing the client’s customers end-to-end, by renewing, expanding, and converting the service relationships our clients have with their existing customer base.
The Account Manager calls upon existing client customers to assess areas of opportunity, renew current service contracts, and convert customers to different services when applicable
• Ensure that client's customers are satisfied with our client's services and resolve escalated issues
• Achieve revenue-based quotas based on successful management of client accounts and supporting processes to meet operational needs and growth goals
• Evaluate our client's customer needs and propose potential solutions
• Be a single contact for our client's customer
• Use data to fix customer concerns/roadblocks prohibiting satisfaction
• Manage external competitive pressures and handle objections
• Work with multiple partners, building relationships with decision-makers at all levels
• Manage sales territory and achieving monthly quotas
• Negotiate in tough situations
• Identify risk and barriers to success; develop contingency plans
• Identify opportunities for additional product or service sales
• Use data to help influence buying/renewal process
• Work with a team and report directly to a Sales Manager
Location:
MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan Kiara
Language Requirements:
Time Type:
Full time