We Love AI JobsSmart Home Project- Foreign Language Voice and Email Customer Service
Flowmingo AIProvides multilingual customer service for smart-home products sold through official websites and overseas e-commerce platforms. The role handles order and return questions, after-sales technical inquiries, and feedback on service issues.
Skills & Expertise
Key Responsibilities
Answer customer questions about order logistics, returns, exchanges, and smart-home product support.
Assess customer needs and provide accurate, professional responses to improve satisfaction.
Report service issues and suggest improvements.
Full Description
Job Title:
Smart Home Project- Foreign Language Voice and Email Customer Service
Job Description
The Sr Advisor I, Technical Support provides the most advanced technical support to client customers. This position responds to escalated and unresolved calls from other technical support advisors.
Job responsibilities and content description
1.Use German/French/Italian/Spanish,email/online/phone to communicate with customers;
2. Help customers answer the order logistics inquiry, return and exchange processing and after-sales technical consultation of the product official website and overseas e-commerce platform smart home (such as sweeper, air purifier, etc.), and provide customers with accurate and considerate services;
3.Can analyze customer needs through communication with customers, and improve customer satisfaction through efficient and accurate answers and professional services;
4.Provide timely feedback on problems found in the service and actively put forward improvement suggestions and recommendations.
Location:
CHN Suzhou
Language Requirements:
Italian (Required)
Time Type:
Full time
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