ServiceNow Architect

Title : ServiceNow Developer cum Architect

Role : Mississauga, ON (Onsite/Hybrid)

Position: Contract

Client: HCLTech

Role Overview

Experienced ServiceNow Developer cum Architect with strong expertise in ServiceNow platform architecture, custom development, integrations, and SNOW AI capabilities. The ideal candidate will lead technical design, build scalable solutions, and drive the adoption of AI/GenAI features within the ServiceNow ecosystem.

Key Responsibilities

• Architect end-to-end ServiceNow solutions across ITSM, ITOM, CMDB, HRSD, CSM, or custom applications.

• Define technical standards, reusable components, and platform governance.

• Design scalable integrations using REST, SOAP, MID Server, and IntegrationHub.

• Lead architectural reviews, solution designs, and technical workshops.

• Perform hands-on development using JavaScript, Business Rules, Script Includes, Client Scripts, UI Actions, and Flow Designer.

• Develop and configure Catalog Items, Record Producers, Service Portal components, and UI Builder components.

• Implement and enhance SNOW AI features such as Predictive Intelligence, Automation Discovery, Virtual Agent, NLU, and GenAI.

• Build and manage custom applications using App Engine Studio and Scoped Apps.