Service Delivery Manager

Orchestrating the Future of Retail Tech

About the Business

Smollan Technologies is at the intersection of physical retail and digital intelligence. We provide the tools—from Computer Vision and Shelf Analytics to Generative AI—that are reshaping how FMCG brands and retailers execute on the ground. By joining us, you get the best of both worlds: the agility and speed of a tech-first organisation, backed by the massive global footprint of the Smollan Group. Within our team, we focus on leveraging sophisticated data warehousing and visualisation to drive results for our clients across the African and European regions.

About the Role

As the Service Delivery Manager, you will be the central coordination point for operational delivery across defined client portfolios. You will act as the vital link between our technical teams—including Operations, Data Engineering, and Data Visualisation—to ensure every commitment is met on time and to specification.

Your core impact areas will include:

* Delivery Coordination: Orchestrate the end-to-end delivery of contracted revenue across all service offerings.

* Workflow Management: Manage timelines and dependencies while monitoring Jira boards and delivery trackers to maintain real-time visibility and resolve blockers.

* Stakeholder Liaison: Act as the primary delivery contact for the Client Success team, providing structured updates and early visibility on potential delays.

* Quality & Risk: Ensure all deliverables meet the defined brief and scope while proactively managing risks and change requests.

* Governance & Reporting: Produce accurate delivery status reports for leadership and facilitate governance forums, including stand-ups and retrospectives.

About You

You are a resilient professional with high emotional maturity and a sharp focus on goals. You possess the "AI & Data Fluency" required to navigate complex technical landscapes and the communication skills to translate that data into actionable insights.

Qualifications and experience required:

* Education: A suitable Tertiary Degree, Diploma, or relevant Certification in a Commerce or IT-related field.

* Experience: 4+ years of relevant experience within a data-centric environment.

* Leadership: At least 2 years of supervisory or team management experience.

* Tech Stack: Proficiency in Google Suite, Jira, and delivery management tools.

* Domain Knowledge: A solid understanding of data warehousing principles, delivery methodologies, and ticket lifecycle management