Senior Solution Architect - Genesys Cloud

Senior Solution Architect – Genesys Cloud (CCaaS)

📍 Location: Barcelona, Catalonia, Spain

🏢 Company: A leading global insurance and asset management company delivering financial protection and investment solutions worldwide via Talent-C

💼 Contract: Permanent Contract or Freelance

💰 Salary range: Up to 70k €; Freelance: Up to 450€ daily rate

🚀 About the opportunity

We are looking for an experienced Senior Solution Architect to lead the architecture design of a Genesys Cloud Contact Center as a Service (CCaaS) platform as part of a large international transformation program.

This role will play a key part in defining and implementing a scalable, multi-country contact center architecture, ensuring seamless integration with enterprise systems while shaping the strategy for AI-powered customer interactions.

You will collaborate closely with business stakeholders, IT teams, security experts, and enterprise architects across multiple countries to build a future-proof, secure, and high-performing CCaaS environment.

🎯 Your key responsibilities

• Design the end-to-end architecture for the Genesys Cloud CCaaS platform

• Define high-level and detailed architecture blueprints (logical, functional, and technical views)

• Establish integration patterns and architecture standards to connect the CCaaS platform with enterprise systems

• Design multi-country rollout strategies, considering business needs and local requirements

• Define the AI architecture strategy, balancing Genesys native AI capabilities and external enterprise AI solutions

• Evaluate and design integrations for conversational AI, LLM-based systems, and analytics platforms

• Lead proof of concepts (PoCs) to validate architectural approaches and innovative solutions

• Work closely with architecture, security, IT, and business teams to ensure alignment with enterprise standards

• Ensure compliance with internal architecture governance and regulatory frameworks

• Promote knowledge sharing and best practices around CCaaS architecture within the organization

🧠 What we’re looking for

✔ Proven experience as a Solution Architect or Enterprise Architect in Genesys Cloud (CCaaS) environments

✔ Strong background in cloud architecture, API integration, and distributed systems

✔ Experience designing large-scale contact center solutions across multiple countries

✔ Knowledge of AI/ML integrations, such as conversational AI, LLMs, or advanced analytics

✔ Ability to work with cross-functional and international teams

✔ Strong communication and stakeholder management skills

✔ Professional proficiency in English

⭐ Nice to have

• Genesys Cloud certifications

• Experience in insurance, financial services, or regulated industries

• Previous involvement in large contact center transformation programs

🛠 Technical environment

• Genesys Cloud (CCaaS)

• Cloud Architecture

• API & Enterprise Integration Patterns

• Conversational AI / LLMs / Analytics Platforms

✈ Business travel: Occasional travel may be required depending on project phases.