Senior Partner Enablement Manager (Technical Training & Academy)

Enterprise Bot is the leading provider of GenAI, Conversational AI and automation software, headquartered in Zurich, Switzerland.

Our intelligent virtual assistants and automation tools help companies increase efficiency, reduce costs, and deliver exceptional customer experiences in industries such as banking, insurance, and logistics. Our mission is to become the world's leading provider of AI-powered automation software within the next five years.

We work with leading companies such as SIX Group (Swiss Stock Exchange), SWICA, Generali and others to improve customer interactions and automate business processes using our state-of-the-art Conversational AI technology.

Our global team comprises more than 70 highly qualified professionals from diverse backgrounds.

We foster an open, progressive company culture with state-of-the-art technology and flat hierarchies. At Enterprise Bot, you'll experience a unique blend of passion, ambition, challenge, and fun.

Tasks

As a Partner Enablement Manager, you will help our global partners successfully understand, position, and implement our AI platform. This is a hands-on role focused on partner training, academy ownership, documentation, and scalable enablement.

The role combines partner-facing enablement and pre-sales support with technical documentation and implementation readiness, making it ideal for someone who can bridge business and technical teams.

You will work closely with Product, Sales, Pre-Sales, Solutions Consultants, and Engineering, with strong growth potential into a strategic global partner-facing role. In this role, you will be reporting into our Head of Partner Management. Together, you will be defining and shaping the global Partner Enablement strategy.

Key Responsibilities

Partner Training & Enablement

* Deliver partner training sessions on platform features, VoiceBot, ERA (Email Response Automation) demos, API connections, integrations, prompting, and implementation best practices especially to the Genesys Cloud Platform but platform agnostic as well.

* Support partner onboarding, demos, and selected pre-sales activities.

Academy Ownership

* Manage and improve the partner academy which is our partner training and enablement platform by updating outdated content, creating new learning materials, and maintaining training paths. You will orchestrate the contribution from the entire Enterprise Bot team to the Academy and pull together the experts needed to close gaps in the training plans with dedicated content and training videos.

Documentation & Knowledge Base

* Create setup guides, implementation playbooks, FAQs, and partner resources.

* Build and maintain a scalable knowledge base for partner self-service.

Cross-functional Collaboration

* Work closely with Product, Engineering, Sales, and Solutions Consultants to improve enablement content and partner readiness.

Growth & Ownership

* Continuously build platform expertise and become a trusted enablement contact for global partners.

First 3 Months

The initial focus will be highly hands-on and foundational:

* Rebuild training videos for the new platform

* Restructure academy content

* Improve documentation quality

* Learn the platform from internal stakeholders

* Understand partner, sales, pre-sales, and implementation workflows

Requirements

* 4–7 years of experience in Partner Enablement, Customer Success, Pre-Sales, Implementation, Technical Training, or similar roles.

* Relevant experience in API integrations, solution implementation, or technical onboarding.

* Strong English communication and presentation skills.

* Experience creating training content, SOPs, documentation, or knowledge bases.

* Good understanding of SaaS platforms, AI tools, automation, or integrations.

* Organized, proactive, and comfortable managing multiple priorities.

* Language skills: Professional working proficiency in English (required) and German and/or French (required).

Benefits

* Be part of a fast-growing AI company, working on cutting-edge conversational AI products used by leading enterprises.

* Opportunity to build a key enablement function from the ground up and make a direct business impact.

* Work closely with leadership and gain strong visibility across the organization.

* Join a diverse, global team that values collaboration, open feedback, and customer focus.

* Enjoy high ownership and autonomy, with the chance to shape processes, content, and partner success.

* Gain direct exposure to enterprise clients, global partners, and real-world AI implementations.

* Grow into a high-impact global partner-facing role with long-term career progression.

* Be part of building our Barcelona technical hub from the ground up.