We Love AI JobsSenior Credit Controller
UltimoThe Senior Credit Controller manages complex customer accounts and drives timely collection of outstanding receivables. They investigate account and billing issues, negotiate payment commitments, and work with internal teams to resolve barriers to payment.
Skills & Expertise
Key Responsibilities
Collect outstanding receivables and achieve cash collection targets across complex customer accounts.
Investigate and resolve account discrepancies, disputes, deductions, and billing issues.
Coordinate with internal teams and customers to remove payment barriers and document account plans.
Full Description
Job Description
We are seeking an experienced, results-driven Senior Credit Controller to manage a portfolio of complex customer accounts and drive timely cash collection. This role requires a highly independent professional who can think critically, resolve issues proactively, and maintain accountability with both customers and internal stakeholders.
Key responsibilities include:
• Collect outstanding receivables and achieve cash collection targets.
• Perform detailed account reconciliations and resolve discrepancies.
• Investigate and drive resolution of disputes, deductions, short payments, and billing issues.
• Conduct professional collection calls and negotiate payment commitments.
• Partner with Sales, Billing, Finance, Customer Success, and other teams to remove payment barriers.
• Escalate issues appropriately while maintaining ownership through to resolution.
• Maintain accurate collection notes, forecasts, and account action plans.
Qualifications
• Extensive hands-on Cash Collection experience (circa 5+ years) with broader Accounts Receivable knowledge.
• Proven success managing complex commercial or enterprise accounts.
• Strong critical thinking and problem-solving abilities.
• Excellent account reconciliation and analytical skills.
• Outstanding telephone, negotiation, and customer relationship management skills.
• Self-motivated, highly organized, and able to work independently with minimal supervision.
• Demonstrated ability to drive issues to conclusion and deliver measurable results.
• Proficient with ERP systems and Microsoft Excel.
Additional Information
What success looks like:
• Delivers consistent cash collection results.
• Takes ownership rather than waiting for direction.
• Resolves complex issues through persistence and collaboration.
• Builds strong relationships while holding customers and stakeholders accountable.
• Thinks beyond collections to identify root causes and drive continuous improvement.
This is an opportunity for a self-led collections professional who thrives on solving problems, influencing outcomes, and making a measurable impact on cash flow.