Senior Conversation Designer

About Quantiphi:

Quantiphi is an award-winning, AI-First digital engineering and consulting company focused on delivering high-impact Services and Solutions that help organizations solve what truly matters. We partner with enterprises to reimagine their businesses through intelligent, scalable, and transformative AI—driving measurable outcomes at the very core of their operations.

Since our founding in 2013, Quantiphi has tackled some of the world’s most complex business challenges by combining deep industry expertise, disciplined cloud and data engineering practices, and cutting-edge applied AI research. Our work is rooted in delivering accelerated, quantifiable business value—not just technology for technology’s sake.

Headquartered in Boston, Quantiphi is a global organization with 4,000+ professionals serving clients across key industry verticals, including BFSI, Healthcare & Life Sciences, CPG, MFG, TME etc. As an Elite and Premier partner to leading cloud and AI platforms such as NVIDIA, Google Cloud, AWS, and Snowflake, we build and deliver enterprise-grade AI services and solutions that create real-world impact.

We have been recognized with:

* 17x Google Cloud Partner of the Year awards in the last 8 years

* 3x AWS AI/ML award wins

* 3x NVIDIA Partner of the Year titles

* 2x Snowflake Partner of the Year awards

* Recognized Leaders by Gartner, Forrester, IDC, ISG, Everest Group and other leading analyst and independent research firms

* We offer first-in-class industry solutions across Healthcare, Financial Services, Consumer Goods, Manufacturing, and more, powered by cutting-edge Generative AI and Agentic AI accelerators

* We have been certified as a Great Place to Work for the third year in a row- 2021, 2022, 2023

For more details, visit: Website or LinkedIn Page

Be part of a trailblazing team that’s shaping the future of AI, ML, and cloud innovation. Your next big opportunity starts here!

Job Description:

As part of the core delivery team of Quantiphi, the Conversation Designer will be responsible for designing the user experience of a virtual agent. Your focus would be to ensure that the virtual assistant is conversationally engaging, impactful for the end-user, and matches the voice of the brand. You will translate the brand’s business requirements into natural dialogue flows backed up by UX research and good design practices.

Your responsibilities will include:

* Gather customer requirements, analyze their needs and determine analytical requirements for virtual agent

* Define use cases

* Design a human-to-virtual-agent conversation flow iteratively

* Apply industry best practices and promote standards for execution and delivery approach

* Guide the customer on technology evaluation, technical thought leadership and direction for Conversational AI projects.

* Act as a conduit between technical team members and business customers, and take a lead in preparing functional and technical specification documents.

* Showcase thought leadership on technology roadmaps, agile development methodologies and best practices.

* Managing customer communication & relationships

Required Skills:

* Banking domain expertise

* Experience in at least one of the following areas: Analytics, AI, Linguistics, Copywriting, UX Design or Product Design

* Excellent communication, articulation, abstraction, analytical and presentation skills

* Ability to work with minimal supervision in a dynamic and timeline sensitive work environment

* Excellent aptitude in business analysis and awareness of quantitative analysis techniques. Your plans and actions are backed by not just gut feeling but also customer/ industry/ market research

Nice to have skills:

* Experience in AI bot platforms, such as DialogFlow/API.AI, Cloud ML, Microsoft Bot Framework and Azure Cognitive Services, Amazon Lex, IBM Watson, Wit.ai, Salesforce Einstein etc. (as a Project Manager/Analyst/Consultant)

* Strong understanding of the NLP space (natural language understanding, sentiment analysis, personality insight etc.), conversational interfaces, and leveraging existing services and libraries (integration, configuration, training, continuous learning)

* Well versed with voiced based processing (text to speech, speech to text)

* PMP certification

What’s in it for YOU at Quantiphi?

* Make an impact at one of the world’s fastest-growing AI-first digital engineering companies.

* Upskill and discover your potential as you solve complex challenges in cutting-edge areas of technology alongside passionate, talented colleagues.

* Work where innovation happens - work with disruptive innovators in a research-focused organization with 60+ patents filed across various disciplines.

* Stay ahead of the curve—immerse yourself in breakthrough AI, ML, data, and cloud technologies and gain exposure working with Fortune 500 companies.