Senior AI Consultant (Dutch Speaking)

Netherlands | Hybrid / Flexible Working

70,000 - 80,000 EUROS + BENEFITS;

We are working with a leading technology consultancy specialising in AI, customer experience and automation to hire a Senior AI Consultant to support a major automation programme for a large financial services organisation in the Netherlands.

This is a highly consultative role focused on designing and optimising automated customer journeys within contact centre environments. You will work closely with business stakeholders to shape automation strategy, identify high-value use cases, and improve customer experience through AI-driven solutions.

The organisation has a collaborative, learning-focused culture and invests heavily in developing experts in AI, CX and automation.

The Role

As a Senior AI Consultant, you will lead customer workshops, define automation opportunities and help design conversational experiences that improve service performance and operational efficiency.

You will act as a trusted advisor to stakeholders while collaborating closely with UX, engineering and delivery teams to ensure solutions deliver measurable value.

Key Responsibilities

• Lead workshops to design, review and optimise automated customer journeys

• Provide consultancy on conversational design, automation strategy and CX best practices

• Analyse service performance data to identify opportunities to improve containment, efficiency and experience

• Translate business challenges into clear automation use cases for development teams

• Identify new opportunities for AI and self-service automation

• Facilitate stakeholder discussions and guide decision making in complex environments

• Work closely with delivery, UX and engineering teams to ensure successful solution implementation

• Provide a strong local presence when engaging with Dutch-speaking stakeholders

Skills & Experience

Essential

•Fluent Dutch, with strong English communication skills

• Experience designing automated or AI-driven customer service journeys (voice or digital)

• Strong consulting and stakeholder engagement skills

• Understanding of contact centre performance metrics such as containment, AHT, NPS, call deflection and CX measures

• Ability to turn business challenges into structured use cases and improvement initiatives

• Comfortable working with both technical and non-technical stakeholders

• Experience with conversational AI or self-service automation platforms