Quality Control Lead

𝗧𝗵𝗶𝘀 𝗿𝗼𝗹𝗲 𝗶𝘀 𝗳𝗼𝗿 𝗼𝗻𝗲 𝗼𝗳 𝘁𝗵𝗲 𝗪𝗲𝗲𝗸𝗱𝗮𝘆'𝘀 𝗰𝗹𝗶𝗲𝗻𝘁𝘀

𝗦𝗮𝗹𝗮𝗿𝘆 𝗿𝗮𝗻𝗴𝗲: 𝗥𝘀 𝟲𝟬𝟬𝟬𝟬𝟬 - 𝗥𝘀 𝟭𝟮𝟬𝟬𝟬𝟬𝟬 (𝗶𝗲 𝗜𝗡𝗥 𝟲-𝟭𝟮 𝗟𝗣𝗔)

Experience: 3+ yrs

Location: Bengaluru

Job Type: Full-time

We are looking for a proactive and commercially minded Business Operations & Strategy Professional to support the growth and operational execution of a technology-driven business operating across D2C and B2B channels.

The role involves working across business operations, process improvement, analytics, cross-functional coordination, and strategic initiatives. The ideal candidate will be comfortable working in a fast-paced environment, analysing business performance, identifying improvement opportunities, and helping translate strategic priorities into measurable execution.

Requirements

Key Responsibilities

• Support business leadership in executing strategic and operational priorities.

• Analyse business performance, operational metrics, sales data, and customer trends to identify opportunities and risks.

• Develop MIS reports, dashboards, business reviews, and performance summaries for management.

• Identify process gaps and recommend improvements to increase operational efficiency and scalability.

• Coordinate cross-functional initiatives across Sales, Marketing, Finance, Supply Chain, Technology, and Customer Operations.

• Track strategic projects, action items, timelines, dependencies, and outcomes.

• Support business planning, forecasting, budgeting, and performance-management activities.

• Analyse D2C and B2B business performance across sales, customer acquisition, retention, fulfilment, and operational metrics.

• Support initiatives related to customer experience, process optimisation, and service improvement.

• Develop business cases, presentations, analysis, and recommendations for leadership discussions.

• Establish and monitor key performance indicators and ensure timely reporting.

• Identify opportunities for automation, process standardisation, and technology-enabled operational improvements.

• Conduct market, competitor, customer, and business research to support strategic decision-making.

• Work with internal stakeholders to implement new processes, systems, and operational initiatives.

• Monitor execution of business initiatives and highlight risks, delays, and dependencies to leadership.

• Support special projects and other strategic initiatives as required.

What Makes You a Great Fit

• 3+ years of experience in business operations, business strategy, management consulting, analytics, program management, or a similar role.

• Strong analytical and problem-solving skills with the ability to convert data into actionable business insights.

• Experience working with business metrics, MIS, dashboards, reporting, and performance analysis.

• Strong understanding of business operations, process improvement, and cross-functional execution.

• Experience working in D2C, B2B, ecommerce, retail, technology, consumer electronics, or other fast-paced business environments is advantageous.

• Strong proficiency in MS Excel/Google Sheets and PowerPoint/Google Slides.

• Familiarity with BI and analytics tools is an advantage.

• Ability to manage multiple projects, priorities, stakeholders, and deadlines simultaneously.

• Strong communication and presentation skills with the ability to interact with senior stakeholders.

• Proactive approach to identifying problems and driving them toward resolution.

• Strong attention to detail, ownership, and execution discipline.

• Ability to work independently while collaborating effectively across functions.

• Comfortable working in a dynamic, growth-oriented environment where priorities can evolve quickly.

• Bachelor's degree in Business, Engineering, Economics, Finance, Management, or a related discipline is preferred.