Production Support Engineer

Job Title: Production Support Engineer

Location: Toronto, ON (4x onsite a week)

Employment Type: Contract

Pay Rate: CAD$45 - $50/HR INC

Interview Type: Face 2 Face (Onsite Interview Only)

Job Description

* Monitoring and Alerting:

Implement and maintain monitoring systems to proactively identify potential issues and alert engineers to problems before they impact users.

* Incident Response:

Respond to incidents and outages, diagnose problems, and implement solutions to minimize downtime and restore service.

* Automation:

Automate repetitive tasks and processes to improve efficiency and reduce manual effort.

* Performance Optimization:

Identify and address performance bottlenecks to ensure systems run efficiently and effectively.

* Infrastructure Management:

Manage and maintain the underlying infrastructure, including servers, networks, and cloud resources.

* Capacity Planning:

Plan for future capacity needs to ensure systems can handle anticipated workloads.

* Release Engineering:

Develop and maintain processes for deploying software updates and releases.

* Collaboration:

Work closely with developers, operations teams, and other stakeholders to ensure system reliability and availability.

* Documentation:

Maintain clear and concise documentation of systems, processes, and procedures.

* Continuous Improvement:

Identify areas for improvement and implement changes to enhance system reliability and performance.

* Skills and Qualifications:

Cloud Platform (OCP, Microsoft Azure)

Required Skills

* 8+ Years experience in production support handling Prod incidents.

* Excellent knowledge of OCP and windows environement..

* Monitoring tools ( Dynatrace, Splunk, )

* Operating System (Windows, Linux)

* Scripting (Shell Scripting, Python, Power Shell)

* Ansible

* Database (MySQL, Oracle, SQL database management)

* Container Services (Kubernetes)

Disclaimer: AI tools may assist in the recruitment process; however, all hiring decisions are made by the recruitment team based on a comprehensive evaluation of candidates.