Production Adoption Analyst

See What You Can Do With Prophix

Prophix helps finance teams work with greater flexibility and confidence through Prophix One™, our Financial Performance Platform. We bring planning, reporting, and automation together so people can focus on higher-value work instead of repetitive tasks. As we introduce more AI-enabled capabilities, you will be part of a human-centered innovation journey where intelligent tools support better outcomes while people lead the decisions that matter.

We're headquartered in the Greater Toronto Area, with teams and offices across North America, Europe, and Australia.

A Prophix, Product Adoption Analyst is a dynamic individual looking to transition into a fast-paced customer-oriented role. The position will report to a Manager, Product Adoption within the Customer Success team, and work extensively with various internal and external clients. The successful candidate will have strong interpersonal skills and be mature and confident when dealing with high level customer executives. Additionally, we are looking for an individual who will support existing client solutions. There is a significant amount of time spent interfacing with our clients remotely, and the position requires a comfortable, confident individual.

Requirements

What You Will Do

* Analyze customer usage data and behavior to identify adoption gaps and opportunities

* Drive product adoption initiatives that move customers from onboarding to sustained usage

* Partner with customers to provide best practice guidance and model design recommendations tailored to their needs

* Deliver training and enablement that simplifies complex product concepts and drives user confidence

* Act as a trusted advisor, guiding customers through challenges and influencing product usage decisions

* Support and resolve client issues, including solution validation, performance testing, and troubleshooting

* Create scalable resources (documentation, videos, playbooks) to improve customer experience at scale

* Proactively identify opportunities to improve processes, programs, and the overall customer journey

* Collaborate cross-functionally and contribute to internal initiatives that enhance adoption and efficiency

What You Will Bring

If this role excites you but you don't meet every requirement, we still encourage you to apply. At Prophix, curiosity, adaptability, and diverse perspectives matter. Your experience may be exactly what we need.

* Post-secondary education in Business, Finance, Accounting, or a related field

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* 1+ year of experience in a customer-facing, data-driven role (e.g., Customer Success, Product Support, Implementation, Business/Data Analyst)

* Experience using data to identify trends, issues, or opportunities and drive action

* Demonstrated ability to manage multiple customers, projects, or priorities simultaneously

* Strong communication skills with the ability to explain complex concepts to non-technical audiences

* Comfortable working both independently and cross-functionally

* Proficiency with tools such as Excel and SQL for data analysis

* Legally authorized to work in the country where this role is located

Preferred Qualifications

* Experience working in a B2B SaaS environment

* Exposure to product usage data, customer analytics, or adoption metrics

* Academic or practical knowledge of financial concepts (planning, budgeting, forecasting, consolidation)

* Experience supporting or contributing to software implementations or onboarding programs

* Strong problem-solving skills with the ability to proactively identify and address issues

* Experience creating scalable resources (documentation, training, playbooks)

* High attention to detail with the ability to prioritize in a fast-paced environment

What Success Looks Like

* 30 days: You understand our tools, product, and people

* Within 90 days: You work independently on meaningful tasks

* Within 6 months: You contribute ideas, improvements, and measurable impact

Benefits

Why Join Prophix?

Prophix builds technology that helps organizations plan, forecast, and make better decisions through Prophix One™, our Financial Performance Platform. You'll work with colleagues and customers across multiple regions, contribute to a platform used by thousands of organizations, and help advance our AI-enabled capabilities that support smarter, more human-centred work. You'll also have opportunities to grow your skills, learn modern tools, and collaborate with leaders who value continuous improvement.

We offer flexibility depending on team needs and employee location, and our work is anchored in our values: Pursue Excellence, Build with Purpose, Create Wins for All, and Drive Continuous Innovation.

What's Included for You?

* Comprehensive health, dental, vision, and mental-health coverage

* Retirement savings with employer contributions

* Parental leave top-up

* Annual wellness allowance

* Generous paid time off including vacation and sick time

* Social events, team activities, and opportunities to build community

* Opportunities to participate in Environmental, Social, and Governance (ESG) initiatives

* Quarterly Town Halls and Kickoffs that bring teams together to celebrate wins, share updates, and look ahead at what's next

Compensation

The total compensation range for this role inclusive of base salary and variable pay is $65,000 CAD to $70,000 CAD, in accordance with applicable pay transparency laws in Canada and the United States. Actual compensation will be determined based on factors such as skills, experience, location, and internal equity.

Apply Now!

If this feels like the right environment for you, we'd love to meet you and help you build your career as a Phixer!

Accessibility & AI Transparency

Prophix promotes an accessible hiring process. If you need accommodation at any stage, we'll work with you. Some interviews may be recorded so our hiring team can review and assess responses fairly and consistently. As part of our commitment to Responsible AI, we use a small number of AI-supported tools to help with tasks like resume review, shortlisting, or creating interview summaries. AI is never used as the sole basis for hiring decisions, and your personal data is never used to train AI models. If you'd prefer not to take part in any AI-assisted step, just let us know and we'll be happy to accommodate.