Principal Product Manager

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Principal Product Manager in United States.

This role offers a unique opportunity to shape the future of AI-driven customer service by defining product and AI strategy at the enterprise level. You will lead complex, multi-team initiatives that translate cutting-edge AI capabilities into impactful products used by Fortune 500 companies. The position requires strategic vision, technical fluency in AI/ML, and strong execution skills, balancing long-term innovation with measurable business outcomes. You will collaborate closely with engineering, design, AI research, and go-to-market teams while engaging directly with customers to ensure products deliver maximum value. This is a high-visibility role for someone who thrives in fast-evolving technology spaces and wants to drive enterprise-scale transformation.

Accountabilities

* Define and execute multi-team product and AI strategies, guiding the long-term vision for autonomous customer service solutions

* Stay at the forefront of AI technologies, including LLMs, voice AI, evaluation frameworks, and agentic architectures, and advise on build, partner, or integration strategies

* Lead cross-functional initiatives from conception through execution, collaborating with engineering, AI/ML, design, and go-to-market teams

* Conduct customer and market research, engaging directly with clients and industry leaders to inform strategic product decisions

* Establish and monitor company-wide product metrics such as accuracy, containment, task success, latency, CSAT, and cost efficiency

* Communicate vision and product strategy clearly across teams, executives, customers, and board-level audiences

* Mentor and elevate product management talent, driving hiring, coaching, and development of senior team members

Requirements

* 8+ years of product management experience, including AI/ML, voice AI, conversational AI, or technically complex enterprise platforms

* Deep technical fluency in AI/ML, with understanding of LLMs, model capabilities, architecture decisions, and AI agent development; experience with prompt engineering, RAG, or fine-tuning a plus

* Proven ability to lead large, ambiguous, cross-functional initiatives and deliver measurable results

* Demonstrated success building AI-powered products shipped to production with tangible enterprise value

* Exceptional communication and storytelling skills for diverse audiences, including executives and enterprise clients

* Strong quantitative skills and experience defining metrics, analyzing data, and publishing dashboards

* Experience engaging directly with customers to translate insights into product strategy

* Ability to thrive in fast-paced, evolving environments where technology and customer needs rapidly change

* Nice to have: experience with voice AI, speech recognition, real-time conversational systems, contact center technology, B2B SaaS, coding proficiency, or MBA

Benefits

* Competitive salary with compensation aligned to impact and performance

* Equity ownership opportunities in a fast-growing AI company

* Comprehensive health and wellness benefits, including medical, dental, vision, and mental health support

* Flexible time off, paid sabbatical after 5 years, and remote-first work environment

* Professional development stipend for learning, conferences, and skill growth

* Company-wide offsites and team gatherings to foster connection and culture

* Opportunity to work at the forefront of AI innovation and enterprise-scale product development

How Jobgether Works

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.