Operations Training Specialist (Remote)

1. About Our Client:

The organization operates nationally in the personal and financial services sector, focusing on supporting individuals who require home and community-based care. It addresses the challenge of enabling people in public health programs to find and hire their own personal assistants. The program emphasizes trust, autonomy, and respect among its teams, promoting intrinsic motivation and collaboration. It has received recognition for its workplace environment, including national awards for being a best place to work and certifications for organizational culture. The organization values diversity and inclusion, aiming to create a workforce that reflects the communities it serves and fosters a sense of belonging and self-determination.

2. About the Opportunity:

The Operations Training Specialist is responsible for developing and delivering training programs and maintaining policies and procedures for customer service and payroll functions across multiple markets. This role acts as a subject matter expert in these areas, supports IT system enhancements, and ensures operational efficiency and effectiveness. The position contributes to improving team capabilities and streamlining processes, which directly impacts the quality and compliance of services provided.

3. Responsibilities:

• Design and develop training curriculum and materials for Customer Services and Payroll departments

• Deliver training sessions for new hires and ongoing staff development

• Create and maintain market Policies and Procedures related to customer service and payroll

• Serve as subject matter expert for customer service and payroll, managing inquiries and compliance

• Stay updated on industry best practices and regulatory changes

• Collaborate with IT to develop and improve systems supporting customer service and payroll

• Monitor and evaluate training and policy effectiveness, implementing continuous improvements

• Work with cross-functional teams to ensure cohesive customer service and payroll operations

• Provide support and training to other departments as needed

4. Requirements:

• Associate or Bachelor''s degree in Business, Human Resources, Education, or related field

• 3 to 5 years of experience in customer service and payroll functions

• Proven experience developing and delivering training programs

• Strong knowledge of customer service and payroll systems and related IT solutions

• Excellent written and verbal communication skills

• Ability to simplify complex information for training purposes

• Strong organizational and project management skills

• Proficiency with MS Office Suite and e-learning platforms

• Detail-oriented and highly organized

• Strong analytical and problem-solving abilities

• Ability to work independently and collaboratively

• Commitment to continuous learning and professional growth

5. Pay Range and Compensation Package:

• The pay range and compensation package for this role will be determined based on the candidate’s experience, skills, and other relevant factors.

Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Note:

RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.