Operations Manager

About Us

Klarivo is the only managed service and data platform that provides brands with visibility in Generative AI engines and SEO, ensuring rankings, citations, brand mentions, and building trust in the AI-driven landscape.

Role Description 

Reporting directly to the COO, you will act as the engine driving our day-to-day client workflows and global alignment. This is a full-time, remote position open to candidates currently residing within the Greater Toronto Area (GTA).

You will serve as the primary point of contact for many of our enterprise clients via Slack, ensuring their daily requests are executed flawlessly. Simultaneously, you will act as the vital link between our US headquarters and our international sites, ensuring operational alignment and rapid execution.

You seamlessly manage complex, multi-step processes without dropping the ball, fueled by an obsession with order, data, and thoroughness. As a self-starter, you excel at taking raw directives and turning them into trackable, optimized business processes.

Responsibilities

* Daily Operations Management: Drive cross-departmental operations to ensure seamless coordination, communication, and alignment with overall company goals.

* Client Operations & Workflow Execution: Serve as the primary operational liaison for key clients. Translate complex client needs into actionable internal workflows, ensuring rapid, professional, and highly accurate resolutions.

* Process Optimization & Scalability: Continuously audit workflows to identify bottlenecks. Assist in implementing innovative, scalable solutions to enhance efficiency and improve daily workflows.

* Global Team Coordination & Bridge-Building: Act as the central operational link between US executive leadership and international teams, managing handoffs and communication across diverse time zones.

* Executive Support & Meeting Management: Produce high-impact, data-driven materials for executive and client meetings. Manage agendas, presentations, and action-item tracking to ensure maximum organizational efficiency.

* Crisis Management & Rapid Troubleshooting: Proactively identify operational risks. When issues arise, lead the troubleshooting process with transparent executive communication and swift, decisive resolution.

* Task Execution & Multitasking: Execute a high volume of complex tasks simultaneously, ruthlessly prioritizing workflows to drive projects from inception to completion with meticulous attention to detail.

Qualifications

* 1 to 3 years of experience in Account Management, Sales Operations, Community Management, or Operations.

* Must be available to work standard US Eastern Standard Time (EST) hours to align with the US leadership team.

* Excellent organizational and problem-solving abilities.

* Proficiency in process optimization, workflow management, and daily operations execution.

* Analytical skills to interpret performance metrics and drive data-driven decisions.

* Excellent communication and interpersonal skills to collaborate across departments.

* Highly comfortable managing client expectations and resolving complex issues directly in real-time communication channels.

* Proficiency in modern operational and communication tools (e.g., Google Workspace, Slack, Notion).

* Previous experience in a fast-paced agency environment, management consulting, or B2B tech is a strong plus.

* Bachelor's degree in Business Administration, Operations Management, or a related field is highly desired.