Observability Engineer

Observability Engineer -

Remote/Canada

will support observability program with a focus on end-user and digital experience monitoring using Riverbed Aternity. This role is hands-on and operational, responsible for deploying, configuring, tuning, and operationalizing Aternity to improve user experience, reduce MTTR, and enable Service Desk and IT Operations teams with actionable insights.

* Deploy, configure, and support Aternity agents across physical endpoints, VDI, and DaaS platforms (including Azure Virtual Desktop).

* Configure and maintain dashboards, alerts, and thresholds aligned to operational use cases.

* Perform signal tuning and alert optimization to reduce noise and false positives.

* Support and maintain Aternity to ServiceNow integrations, including incident enrichment and alert workflows.

* Analyze end-user experience data and provide actionable insights to operations teams.

* Document operational procedures, dashboards, and alerting standards.

* Hands on experience with Dynatrace at the level required for this role - we are specifically looking for demonstrable practical experience and depth of understanding, particularly in recent real-world project scenarios.

Required Skills & Experience

* 3–6 years of experience in IT operations, monitoring, or observability.

* Hands-on experience with Riverbed Aternity.

* Strong understanding of Windows 10/11, VDI, and DaaS environments.

* Experience integrating monitoring platforms with ServiceNow.

* Strong analytical and documentation skills.