Manager, Player Development

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Manager, Player Development in United States.

This role sits at the center of a high-performance VIP engagement environment, focused on elevating customer experience while driving revenue growth through strategic player development initiatives. You will lead a team responsible for delivering premium service to VIP customers, ensuring strong relationship management and proactive sales execution. The position combines people leadership, performance coaching, and data-driven decision-making to optimize engagement strategies and customer value. You will work closely with analytics, marketing, and operations teams to refine reinvestment programs and improve operational efficiency. A strong focus is placed on building scalable processes, enhancing service quality, and driving measurable business outcomes. This is a dynamic leadership role ideal for someone who thrives in fast-paced, customer-centric, and performance-driven environments.

Accountabilities

* Lead and develop a high-performing Player Development and VIP hosting team, providing coaching, feedback, and performance management

* Drive key VIP sales and engagement metrics, contributing to revenue growth, customer retention, and market share expansion

* Oversee customer relationship strategies to ensure exceptional service delivery for VIP and high-value players

* Collaborate with analytics teams to monitor promotions, reinvestment programs, and reward initiatives through data insights

* Support the design and execution of sales training programs to enhance team capability and consistency

* Manage escalation processes, working cross-functionally to resolve complex customer issues and ensure timely resolution

* Contribute to process improvement and compliance initiatives to strengthen operational efficiency and service quality

* Identify and implement strategies to optimize team performance, customer engagement, and revenue outcomes

Requirements

* Bachelor’s degree in a related field

* 5+ years of experience in Gaming, Hospitality, Sales, or Marketing environments

* At least 3 years of experience managing and developing sales or customer-facing teams

* Strong leadership skills with proven ability to coach, motivate, and develop high-performing teams

* Solid understanding of customer engagement, VIP management, or sales-driven service models

* Data-driven mindset with the ability to translate insights into actionable strategies

* Strong communication and interpersonal skills with a customer-first approach

* Experience working in fast-paced, performance-oriented environments

* Ability to obtain and maintain required state gaming licenses

* Strong problem-solving skills and ability to manage escalations effectively

Benefits

* Competitive base salary range: $108,800 - $136,000 USD depending on experience and location

* Eligibility for performance-based bonus and equity participation

* Comprehensive medical, dental, and vision insurance

* Retirement savings plan with employer contributions

* Paid time off, holidays, and additional wellness-focused leave policies

* Career development opportunities in a fast-growing, technology-driven company

* Exposure to innovative AI-powered tools and data-driven decision-making environments

* Dynamic, high-performance culture focused on growth and innovation

* Employee support programs promoting wellbeing and work-life balance.

How Jobgether Works

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.