Manager of Onboarding

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Manager of Onboarding in the United States.

This role is focused on redefining and scaling the customer onboarding experience, ensuring a seamless transition from sales to long-term success. You will own the critical first 90 days of the customer journey, with a mandate to redesign processes, reduce time-to-value, and improve overall customer satisfaction. Acting as both a strategic leader and hands-on operator, you will rebuild onboarding workflows to be more efficient, automated, and scalable. The position requires strong leadership to elevate team performance and create a high-impact, execution-driven onboarding function. You will collaborate closely with Sales, Customer Success, Product, and Operations teams to ensure alignment and continuity across the customer lifecycle. This is a high-visibility role where your work directly influences retention, activation, and long-term customer value in a fast-paced SaaS environment.

Accountabilities

* Lead the end-to-end redesign and optimization of the customer onboarding process, focusing on scalability, efficiency, and improved customer experience.

* Manage and develop a team of Onboarding Specialists, driving performance, accountability, and continuous skill improvement.

* Oversee the full onboarding lifecycle, ensuring seamless handoff from Sales and strong alignment with Customer Success for long-term retention.

* Identify and eliminate process bottlenecks to reduce time-to-value and accelerate customer activation.

* Define, track, and report key onboarding KPIs such as activation rates, time-to-value, churn impact, and team capacity.

* Implement automation, workflow improvements, and standardized processes to enhance onboarding consistency and scalability.

* Partner cross-functionally with Sales, Product, and Customer Success to improve customer experience and operational alignment.

Requirements

* 3+ years of experience in onboarding, implementation, or customer success leadership roles in a SaaS or fast-paced environment.

* Proven experience managing teams and leading process transformation or operational improvements.

* Strong understanding of customer success principles and the impact of early lifecycle engagement on retention and lifetime value.

* Demonstrated ability to analyze workflows and implement automation or process optimization initiatives.

* Experience working cross-functionally with Sales, Product, and other stakeholders in a collaborative environment.

* Strong data-driven mindset with the ability to interpret KPIs and translate insights into action.

* Excellent leadership, coaching, and communication skills with a focus on building high-performing teams.

* Familiarity with tools such as HubSpot, Jira, Gainsight, or similar platforms is a plus.

* Experience in turnaround or transformation environments is highly valued.

Benefits

* 100% remote work environment within the United States.

* Comprehensive medical, dental, and vision insurance fully covered by the employer.

* Equity package as part of total compensation.

* Flexible PTO with a minimum of 15 days, plus generous parental leave.

* 401(k) retirement plan and financial wellness benefits including FSA and HSA options.

* Growth and wellness stipend plus equipment provided for remote work.

* Strong culture of ownership, collaboration, and professional development.

* Opportunity to directly shape customer experience and long-term company growth.

How Jobgether Works

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.