Lead Content Designer

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Lead Content Designer in the United States.

This role sits at the intersection of content strategy, product design, and emerging AI-driven experiences within digital healthcare. You will shape how users interact with complex, high-impact health products through clear, empathetic, and system-level content design. Acting as both a hands-on practitioner and strategic leader, you will define content direction across major product areas while influencing product decisions through language, structure, and conversation design. A key focus is the design of AI-powered and conversational experiences, ensuring that interactions with virtual assistants are safe, accurate, and human-centered. You will collaborate closely with product, engineering, clinical, and AI teams to bring clarity and trust to regulated healthcare experiences. This is a highly influential role where content design directly impacts user health outcomes and product effectiveness.

Accountabilities

* Lead content strategy across major product areas, aligning user needs with business, product, and clinical objectives.

* Define and evolve content standards, voice and tone systems, and scalable content design frameworks across the organization.

* Design and lead conversation flows for AI-powered chatbots and virtual assistants, including intents, dialogue structures, error handling, and escalation paths.

* Partner with AI, clinical, legal, and engineering teams to develop safe and effective generative AI communication frameworks for regulated healthcare environments.

* Establish governance models for AI-generated content, including evaluation criteria, quality standards, and feedback loops with product and model teams.

* Plan and craft UX copy for complex mobile and web experiences, including high-stakes healthcare user journeys.

* Facilitate cross-functional workshops, influencing product direction through content-driven insights and storytelling.

* Apply user research, usability findings, and product analytics to inform content strategy and improve product outcomes.

* Collaborate in Figma and contribute to the evolution of shared content design systems.

* Mentor and support content designers while contributing to hiring and knowledge-sharing initiatives across the team.

Requirements

* 8-10 years of experience in content design, UX writing, or related disciplines.

* Strong experience in digital health, wellness, or similarly complex regulated environments is preferred.

* Proven expertise in conversation design, including writing dialogue flows, intents, responses, and system behaviors for AI or chatbot experiences.

* Working knowledge of generative AI and large language models, including prompt design, output evaluation, and awareness of risks in regulated contexts.

* Experience collaborating with conversational AI platforms and integrating content design into AI system workflows.

* Strong portfolio demonstrating UX writing, content strategy, and system-level thinking across complex products.

* Deep understanding of UX principles, accessibility standards, and information architecture.

* Proficiency with Figma and experience working in Agile/Scrum environments.

* Exceptional writing, editing, and storytelling skills with the ability to simplify complex concepts.

* Strong stakeholder management skills and experience leading cross-functional initiatives.

* Ability to balance strategic leadership with hands-on execution in fast-moving environments.

* Bachelor’s degree in Communications, English, Journalism, or a related field, or equivalent experience.

Benefits

* Competitive base salary ranging from $135,000 to $165,000.

* Performance-based bonus eligibility.

* Comprehensive benefits package including healthcare coverage and wellness support programs.

* Flexible Vacation Policy supporting rest and personal time.

* 80 hours of paid sick, safe, and caregiver leave annually (full-time employees).

* Inclusive, innovation-driven work culture focused on collaboration and impact.

* Opportunities for professional growth, leadership development, and career advancement.

* Remote-friendly and flexible work arrangements depending on role requirements.

How Jobgether Works

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.