Lead Business Analyst – Intelligent Automation (Product)

About Brillio:

Brillio is one of the fastest growing digital technology service providers and a partner of choice for many Fortune 1000 companies seeking to turn disruption into a competitive advantage through innovative digital adoption. Brillio, renowned for its world-class professionals, referred to as "Brillians", distinguishes itself through their capacity to seamlessly integrate cutting-edge digital and design thinking skills with an unwavering dedication to client satisfaction.

Brillio takes pride in its status as an employer of choice, consistently attracting the most exceptional and talented individuals due to its unwavering emphasis on contemporary, groundbreaking technologies, and exclusive digital projects. Brillio's relentless commitment to providing an exceptional experience to its Brillians and nurturing their full potential consistently garners them the Great Place to Work® certification year after year.

Lead Business Analyst – Intelligent Automation (Product)

Primary Skills

* Fraud and Claims Operations, Agentic AI, Automation

Role: Lead Business Analyst – Intelligent Automation (Product)

Years of Experience: 8+ years

Location: Remote (USA)

As a consultant within the DE team, you will work with our clients to define their digital strategy and execution roadmap, and design and implement differentiated digital solutions to help deliver measurable value.

Job Description:

Roles & Responsibilities:

We are building the next generation of our claims management platform, transforming how claims are supported through intelligent automation.

This role brings deep industry knowledge and hands-on operational expertise to shape what we build, grounded in both real-world experience and industry best practices.

Leads the translation of claims and fraud operations into intelligent and agentic automation capabilities.

Ensures our automation and agentic capabilities reflect how claims are actually worked, not just how they are designed.

Key Responsibilities

Translate Operations and Best Practices into Product Capabilities: Define how claims workflows, decisions, and edge cases translate into scalable product capabilities, automation, and agentic solutions.

Shape High-Impact Use Cases: Drive the collaboration across Fraud and Claims Operations, Evergreen (GenAI Agentic team) and Cypress platform teams to define and refine use cases spanning intake, investigation, evidence gathering, decision support, and resolution.

Validate Target-state Workflows: Shape end-to-end workflows that enable agentic solutions, ensuring alignment with real-world execution while improving efficiency, consistency, usability, and automation outcomes.

Drive Measurable Outcomes: Help define and track success metrics such as cycle time reduction, improved investigator productivity, and reduction in manual handling.

Key Skills and Competencies:

Deep, hands-on expertise in claims operations, spanning intake, investigation, and resolution, with strong awareness of industry best practices.

Collaborative leadership, with demonstrated ability to work effectively across business and technology groups.

Excellent communications skills, with the ability to represent the voice of real-world claims operations while influencing toward more scalable and effective ways of working through new capabilities such as agentic solutions.

Why should you apply for this role?

As Brillio continues to gain momentum as a trusted partner for our clients in their digital transformation journey, we strive to set new benchmarks for speed and value creation. The DI team at Brillio is at the forefront of leading this charge by reimagining and executing how we structure, sell and deliver our services to better serve our clients.

Know more about

PPE: https://www.brillio.com/platform-and-product-engineering/

DAE: https://www.brillio.com/services-data-analytics/

CES: https://www.brillio.com/services-customer-experience-services/

DI: https://www.brillio.com/services-digital-infrastructure/

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Equal Employment Opportunity Declaration

Brillio is an equal opportunity employer to all, regardless of age, ancestry, colour, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation.

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