Lead AI Agent Architect

About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience — one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like IKEA and Booking.com already deploying Parloa at scale.

About the Role

As a Lead AI Agent Architect at Parloa, you will play a key role in transforming customer service through AI-powered agents. In this highly customer-facing role, you will lead the design and implementation of AI Agent solutions, helping enterprise customers and partners deliver more efficient, scalable, and intelligent customer experiences.

You will work at the intersection of LLMs, conversational design, and enterprise systems, translating complex requirements into robust, production-ready AI workflows. From early solution design to deployment and optimization, you will ensure agents perform reliably, integrate seamlessly, and deliver measurable impact.

This is your opportunity to design and deploy cutting-edge AI Agents at scale—shaping how enterprise companies leverage LLMs to transform customer experience and operational efficiency.

Areas of OwnershipAI Agent Design & Implementation

* Lead the scoping and implementation of AI Agent deployments across enterprise customers and partners

* Translate customer requirements into structured AI workflows and conversational architectures

* Design, prototype, and validate scalable agent architectures for real-world use cases

* Ensure high-quality, reliable agent behavior aligned with business and user expectations

* Continuously optimize workflows to improve performance, accuracy, and user experience

LLM Prompting & Conversational Design

* Leverage deep understanding of LLMs (e.g., embeddings, prompting techniques) to design effective agent behavior

* Craft and refine prompts to ensure consistent, reliable, and user-aligned outputs

* Simplify complex workflows into structured, model-friendly interactions

* Fine-tune conversational flows, tone, and voice outputs (e.g., SSML, lexicons, regex) to align with brand and UX standards

* Apply testing and iteration (e.g., A/B testing) to improve performance at scale

System Integration & Technical Collaboration

* Work closely with Forward Deployed Engineers to integrate customer systems via APIs

* Ensure seamless connectivity with external tools such as CRMs, ticketing systems, and backend services

* Design end-to-end solutions that combine AI agents with enterprise system architecture

* Troubleshoot and resolve technical challenges across integrations and workflows

* Collaborate cross-functionally with Product, Engineering, and Customer teams

Customer Advisory & Enablement

* Act as a trusted advisor to customers and partners on how to best leverage Parloa’s AI platform

* Guide customers in adopting best practices for conversational AI and automation

* Support complex use cases and help customers scale from initial deployment to broader adoption

* Document best practices, implementation patterns, and product capabilities

* Contribute to building reusable knowledge and enablement assets

Who You Are

* You bring 4+ years of experience in a customer-facing, technical role, ideally working with conversational AI, LLMs, or AI-driven applications

* You have hands-on experience in conversation design and AI agent development

* You are comfortable working with LLMs, prompting techniques (e.g., chain-of-thought, few-shot), and model behavior optimization

* You have strong analytical and problem-solving skills, with the ability to break down complex workflows into structured solutions

* You are experienced in working with APIs, system integrations, and enterprise architectures

* You bring strong project and stakeholder management skills, with a focus on execution and delivery

* You have a high level of attention to detail, especially when designing and refining conversational flows

Nice to Have

* Experience with A/B testing and performance optimization of AI systems

* Familiarity with contact center technologies, CX platforms, or automation tools

* Background in enterprise software or large-scale system implementations

Our Recruiting Process:

Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser

Why Parloa?

We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale—and want your work to matter in real, everyday moments—this is where you do it.

At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.

We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.

Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.

Compensation for this role is structured as On-Target Earnings (OTE), consisting of a base salary and performance-based variable component, in addition to an equity package.

Salary Range: $150,000 USD - $200,000 USD

Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team.

Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.

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* We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.