We are seeking an experienced IT Support Engineer to join a fast-growing US-based unicorn startup that specializes in supply-chain data analytics. The company leverages artificial intelligence to provide insights and recommendations tailored to the domain and business-specific needs of its clients.

In this role, you will be embedded within the customer’s organization, supporting internal users and IT infrastructure. This is a full-time remote position, with working hours aligned to London business hours (10:00–18:00).

Responsibilities

* Provide support to end-users to resolve computing issues and facilitate resolution of IT-related problems

* Install and configure computer operating systems and applications

* Monitor infrastructure and environments to ensure optimal performance

* Maintain and update hardware inventory

* Follow IT-related work instructions and processes

* Update runbooks, documentation, and AI self-service tools

* Assist in preparing essential reporting for IT operations

Requirements

* Minimum 2 years of experience in support and troubleshooting of user hardware and software, with expertise in MacOS (must-have) and Windows

* Knowledge of modern workspace technologies, including G Suite/Google Workspace, Microsoft 365, Slack, Teams, and other collaboration platforms

* Experience with user access and device management tools such as Okta Admin, JAMF, Intune MDM, and Cisco Meraki

* Familiarity with IT monitoring tools and troubleshooting network and client/server issues

* Proactive mindset and ability to learn and understand tools/software beyond following runbooks

* Excellent communication and customer service skills

* Ability to work effectively in a distributed team environment

* Proven ability to meet deadlines and SLAs

* General understanding of IT Service Management (ITSM) practices, including service request management, change management, asset management, incident management, and problem management

* Experience with IT service management frameworks and ticketing systems (e.g., Jira Service Management)

Nice to have

* Familiarity with AI-driven tools and self-service platforms

* Experience working in a fast-paced startup environment

* Knowledge of IT security practices and compliance frameworks

* Exposure to automation tools for IT operations

* Certifications in IT Service Management or workspace technologies (e.g., ITIL, Okta, JAMF)

We offer

* We gather like-minded people:

* Engineering community of industry professionals

* Friendly team and enjoyable working environment

* Flexible schedule and opportunity to work remotely within Poland

* Chance to work abroad for up to 60 days annually

* Business-driven relocation opportunities

* We provide growth opportunities:

* Outstanding career roadmap

* Leadership development, career advising, soft skills, and well-being programs

* Certification (GCP, Azure, AWS)

* Unlimited access to LinkedIn Learning, Get Abstract, Cloud Guru

* English classes

* We cover it all:

* Stable income (Employment Contract or B2B)

* Participation in the Employee Stock Purchase Plan

* Benefits package (health insurance, multisport, shopping vouchers)

* Strategically located offices featuring entertainment and relaxation zones, table tennis and football, free snacks, fantastic coffee, and more

* Referral bonuses

* Corporate, social and well-being events

* Please, note:

* The set of bonuses might vary based on the role you apply for – specifics will be discussed with our recruiter during the general interview.

* We will reach out to selected candidates exclusively.

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.