IT Specialist

Summary

Contribute to a positive, collaborative workplace by communicating and working in ways that reflect our purpose and values. The primary responsibility of this position is to play a key role in providing technical support for all areas of IT. You will deploy equipment, update systems, troubleshoot problems and provide hands-on support for IT issues within our organization.

Duties & Responsibilities

Essential Functions

* Resolve IT Support issues for both on-site and remote workers in a timely and professional manner.

* Monitor and handle incoming tickets and reassign as needed.

* Installs and configures laptops, mobile devices, and peripheral equipment per company standard configuration.

* Become a Subject Matter Expert on platform(s) that we utilize.

* Assist in managing user accounts and security access levels in all systems.

Additional Functions

* Suggest, maintain, improve, and implement new programs and processes.

* Monitor and handle incoming tickets and reassign as needed.

* Meet with internal teams to determine needed resources and requirements.

* Prepares project status reports by collecting, analyzing and summarizing information.

* Assist in analyzing issue trends and provide recommendations to improve operational efficiencies.

* Provide desk and mobile phone support issues.

* Some storage, operations and administration tasks as assigned.

* Appropriate use of CRM system to track, document and report work tasks and status.

* Perform required documentation tasks as required by Technology P&P’s.

* Participate in on-call rotations as needed to ensure continuous operation of IT services and support for critical issues.

Requirements

* World Class problem-solving skills to help resolve customer complaints or needs.

* Excellent verbal and written communication skills to communicate product ideas to clients.

* Up-to-date understanding of the industry's consumer behavior.

* Strong customer service and interpersonal skills for dealing with different types of customers and clients.

* Exceptional analytical skills for analyzing client data.

* Time management and multitasking skills in order to handle multiple tasks and clients at once.

* Strong organizational skills and attention to detail.

* Experience delivering client-focused solutions to customer needs.

* Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.

Education & Experience

* Bachelor's degree in Computer Science, Information Technology or other related fields is preferred

* 1+ Years’ Experience Supporting IT workstations, applications, and connectivity.

* Strong Communication Skills Required

* Proficiency in Microsoft Office Suite, CRM