Head of Customer Success (Field Operations & Deployment)

This is not an account management role.

This is what happens when a complex product reaches a real-world environment… and it has to work.

On-site.

Integrated with existing systems.

Under real operational pressure.

When there are multiple systems.

When there is no room for failure.

And someone has to make sure everything fits together.

That someone is this role.

About XRF

XRF is a startup in a strong growth phase, with real traction and validated use cases in the market.

We are building decision-making systems that operate in complex, real-world environments, combining AI, simulation and extended reality.

Our systems are already deployed on-site, integrated with existing infrastructures, and used in live operations.

This is not theory.

These are systems that need to work under pressure, with real users and real consequences.

Because in complex environments, making the right decision fast is not an advantage. It is the difference between something working or failing.

What we offer

This is not just another role.

It is the opportunity to build a critical function from scratch in a company in a real scale-up phase.

You will have full ownership over how the operations and customer function is defined and evolves, with direct responsibility over team and results.

You will work directly with the CEO, product and engineering, with real visibility over key decisions.

You will be in direct contact with clients in high-demand environments, where the impact of your work is immediate and tangible.

The learning curve is fast.

The exposure is high.

The responsibility, too.

You will be part of a product already deployed, solving real problems alongside a highly committed and demanding team.

This is not theoretical. This is execution.

And being at this stage of the project has its rewards.

If you made it this far, you probably already know if this role is for you.

What you'll do (Role Impact)

You will be at the center of everything that happens between the product and reality.

* Lead on-premise deployments in complex, multi-system environments.

* Work directly with clients in real-world situations.

* Ensure the product is used, understood and delivers operational impact.

* Solve problems on-site, where they happen.

* Translate operational needs into product decisions.

* Lead a team and coordinate technical and operational profiles

This role involves a high level of travel, is a field-first role: you will frequently be on-site with clients (deployments, demos, exercises, operations).

What we're looking for

* Technical background (Telecommunications, Software, Industrial, Aerospace or similar), with the ability to understand complex architectures, integrations and data flows.

* Experience leading teams and coordinating technical, operational and business profiles in demanding environments (defense, public sector, critical infrastructure or similar).

* Experience deploying and integrating systems in client environments (on-premise or similar).

* Experience (or ability) to build and scale teams, processes and ways of working without losing speed.

* Experience working with complex clients, multiple stakeholders and real systems (including legacy).

* Ability to manage end-to-end deployments: from definition to on-site execution, ensuring quality, adoption and performance.

* Comfortable working on-site, under operational pressure, in real-world environments.

* Ability to translate operational needs into product decisions and connect customer, engineering and business.

* Fluent Spanish and English (C1/C2), with the ability to lead meetings, present and negotiate.

* High availability to travel and be present where things happen.

This is not a traditional SaaS Customer Success role. It is focused on deployment, integration and direct exposure to real clients in operational environments, leading a team and driving execution on the ground.

Location: Spain (Madrid preferred)