Head of Customer Success

This is not an account management role.

This is what happens when a complex product reaches a real-world environment… and it has to work.

When there are multiple systems.

When there is operational pressure.

When users cannot afford to fail.

And someone has to make sure everything fits together.

That someone is this role.

About XRF

XRF is a startup in a strong growth phase, where what we are building already has traction and real market validation.

We are building the next generation of decision-making systems, combining AI, simulation and extended reality to help organizations understand complex environments and act faster, with clarity and confidence.

Our systems are already deployed in real operations, with real users, solving real problems.

Because in complex environments, making the right decision fast is not an advantage.

It is the difference between something working or failing.

What we offer

This is not just another role.

It is the opportunity to build a critical function from scratch in a company in a real scale-up phase.

You will have full ownership over how the operations and customer function is defined and evolves, with direct responsibility over team and results.

You will work directly with the CEO, product and engineering, with real visibility over key decisions.

You will be in direct contact with clients in high-demand environments, where the impact of your work is immediate and tangible.

The learning curve is fast.

The exposure is high.

The responsibility, too.

You will be part of a product already deployed, solving real problems alongside a highly committed and demanding team.

This is not theoretical. This is execution.

And being at this stage of the project has its rewards.

If you made it this far, you probably already know if this role is for you.

What you'll do (Role Impact)

You will be at the center of everything that happens between the product and reality.

* Lead deployments in complex environments

* Work directly with clients in real-world situations

* Ensure the product is used, understood and delivers impact

* Solve problems where they happen

* Translate operational needs into product decisions

* Lead a team and coordinate technical and operational profiles

This role involves a high level of travel: you will frequently be on-site with clients (deployments, demos, exercises, operations).

What we're looking for

* Technical background (Telecommunications, Software, Industrial, Aerospace or similar), with the ability to understand complex architectures, integrations and data flows.

* Experience leading teams and coordinating technical, operational and business profiles in demanding environments (defense, public sector, critical infrastructure or similar).

* Experience (or ability) to build and scale teams, processes and ways of working without losing speed.

* Experience working with complex clients, multiple stakeholders and real systems (including legacy).

* Ability to manage end-to-end deployments: from definition to field execution, ensuring quality, adoption and performance.

* Ability to translate operational needs into product decisions and connect customer, engineering and business.

* Fluent Spanish and English (C1/C2), with the ability to lead meetings, present and negotiate.

* High availability to travel and be present where things happen.

Location: Spain (Madrid preferred)