Head of Customer Growth

The Opportunity

PitCrew is an AI-powered video analytics product that helps automotive service centers run better operations. We connect to a facility's existing cameras via a small edge appliance, process the video feeds with computer vision models locally, and deliver real-time insights on technician workflow, bay utilization, service quality, and more.

Every customer we've talked to loves it. We have clear product-market fit, a massive addressable market, virtually no direct competition, and a product team that ships. What we need now is someone to own the customer relationship from pilot through enterprise-wide rollout and make the revenue engine hum.

This is not a cog-in-the-machine role at a company where everything is already figured out. You will be the first dedicated hire for customer growth at Leverege, reporting directly to the COO. You will take over a portfolio of active accounts, build the playbook for how we convert and expand customers, and lay the foundation for a function that we want you to build and lead. If you've ever wanted to get in on the ground floor of something with real traction, and shape how it grows, this is your chance.

What You'll Do

Own the end-to-end customer relationship for PitCrew accounts. Our sales motion is land-and-expand: customers start with a free pilot at 1-3 stores, then we convert them to a paid subscription per-store and expand across their store footprint over time. Your job is to make that happen, faster and at higher value. Specifically:

* Build trusted relationships with customer stakeholders from store managers to C-suite executives. Map the internal power structure. Identify who has influence, who makes decisions, and who can block them.

* Convert pilots to paying customers by translating PitCrew's capabilities into each customer's strategic priorities. Lead with value, not features. Help them see the short-term, medium-term, and long-term ROI.

* Drive store-by-store expansion and tier upgrades across the portfolio. Our pricing is per store, per month, with multiple tiers. More stores and higher tiers are the growth levers.

* Partner closely with the Product Delivery team who handles the technical implementation (edge appliance deployment, camera configuration, AI model tuning). You own the relationship; they own the rollout logistics. The partnership between these functions is critical.

* Build the customer growth playbook. Document what works: talk tracks, objection handling, stakeholder engagement strategies, pilot-to-expansion milestones. You're not just running accounts, you're building the system for how we run accounts.

* Travel to customer sites 1-2 times per month. Face time with customers, especially large enterprise accounts, is invaluable. You'll visit auto shops, tire centers, and quick lubes across the country. This is a product that lives in the physical world, and so should you.

Who You Are

* A relationship builder who earns trust fast. You're the person customers call when they have a problem because they know you'll be straight with them. You adapt your communication style to the audience, whether it's a regional VP or a shop manager.

* Experienced in complex, enterprise B2B sales. You've navigated multi-stakeholder deals with long sales cycles. You know how to map a buying organization, identify champions and blockers, and manage multi-threaded relationships. You've done land-and-expand before.

* Consultative, not pushy. You are a partner in our customers’ success. You ask sharp questions, listen carefully, and connect the dots between what the product does and what the customer cares about.

* A fast learner with genuine curiosity. You'll need to get fluent in PitCrew's technology, the automotive service industry, and each customer's operational challenges. We have some things figured out, but there is much more for us to learn. You’ll figure it out, and you’ll enjoy doing it.

* A driver, not a passenger. You take ownership, operate with high autonomy, and don't wait to be told what to do. This is a fully remote role at a 45-person startup. If you need a lot of structure and hand-holding, this isn't the right fit.

* Hungry to build something. You're not looking for a comfortable seat at a big company. You want to be at the ground level of a growing business, shape how it scales, and grow your role and compensation along with it.

Qualifications (Required)

* 10+ years of professional experience with at least 5 years in B2B SaaS or technology sales

* Track record of success in enterprise or complex sales with multi-stakeholder deals and long cycles

* Experience selling to or managing relationships with C-suite and senior operational leaders

* Demonstrated account expansion (land-and-expand), not just new logo acquisition

* Proficiency with CRM tools (HubSpot preferred)

* Willingness to travel 1-2 times per month to customer sites across the US

* Located near a major US airport

Qualifications (Preferred)

* Experience in automotive services, fleet management, or adjacent verticals

* Familiarity with computer vision, AI/ML, or IoT technologies

* Technical degree or background (engineering, computer science, etc.)

* Experience at a growth-stage startup (sub-100 employees)

* Experience building a sales or account management function from scratch

Why Leverege

* A product people love, in a market with room to run. PitCrew has clear product-market fit, a huge addressable market, and almost no competition. If you've ever wanted to sell something that customers are genuinely excited about, this is it.

* AI that does something real. This isn't a ChatGPT wrapper. PitCrew is a vision AI product that hooks into physical infrastructure via cameras, supports customers with significant physical operations, and solves real problems for the people who make the economy run.

* Uncapped earning potential. Commission is uncapped. As PitCrew scales and customers expand across hundreds of store locations, the revenue opportunity grows with it. If you crush it, you'll be compensated accordingly.

* Build the function, not just fill a seat. You're not joining an established team. You're the first customer growth hire, with the opportunity to shape how this function is built and eventually lead it.

* Fully remote, high-trust culture. We're committed to remote work permanently. No return-to-office mandate coming. People here are smart, hardworking, and kind. We have high expectations without politics. The challenges come from hard problems, not internal friction.