Fulfillment Specialist (Remote)

1. About Our Client:

The organization operates in the cloud physical security industry, focusing on protecting people and places through an integrated, AI-powered platform. It addresses challenges in safety and operational efficiency by providing a connected software solution that includes video security, access control, air quality sensors, alarms, intercoms, and visitor management. Trusted by over 30,000 organizations worldwide, including more than 100 Fortune 500 companies, the program supports scalable and intelligent security management. Since its founding in 2016, the organization has rapidly expanded with 15 offices and more than 2,200 employees.

2. About the Opportunity:

The Fulfillment Specialist role supports global Operations and Sales teams by managing order and return processes and ensuring smooth logistics coordination. This position plays a key role in maintaining customer satisfaction and operational efficiency by communicating status updates, validating orders, handling returns, and collaborating across teams. The role contributes to the overall performance of the fulfillment function and supports the resolution of shipment and order issues.

3. Responsibilities:

• Communicate order and return status updates to customers and internal stakeholders via email, phone, and in person

• Process incoming orders, validate purchase order accuracy, and coordinate with warehouses for timely dispatch

• Manage incoming returns from customers and warehouses, including receiving, categorizing, and initiating refurbishment

• Support inbound and outbound shipments, escalations, and exceptions with the global operations and supply chain teams

• Collaborate with Finance to resolve returns and order issues

• Undertake additional projects and tasks to support operations

4. Requirements:

• Minimum of 2 years experience in a call center setting

• Experience handling email and order entry in a high-volume environment

• Strong written and verbal communication skills with knowledge of email etiquette

• Ability to work independently with minimal supervision, demonstrating self-discipline and effective time management

• High attention to detail and ability to work in a fast-paced environment

• Ability to pass a customer service assessment

• Experience with NetSuite and Salesforce is a plus

• Bachelor''s degree preferred

• Located in MST or CST time zone

5. Pay Range and Compensation Package:

• Estimated annual pay range of $48,000—$53,000 USD, including base compensation and commissions where applicable

6. Benefits & Perks:

• Healthcare programs with premiums fully covered for employees under at least one plan and 80% coverage for family premiums under all plans

• Nationwide medical, vision, and dental coverage

• Health Savings Account with employer contributions and Flexible Spending Account options

• Expanded mental health support

• Paid parental leave and fertility benefits

• Paid holidays, extended firmwide holidays, flexible PTO, and personal sick time

• Professional development stipend

• Fertility stipend

• Wellness and fitness benefits

• Healthy lunches provided daily

• Commuter benefits

Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Note:

RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.