Freelance Onsite Support Technician – 1st / 2nd Level Support ( m/w/d)

Job Description

• Provide freelance, on-site IT support at the client’s Colognes location

• Deliver both Level 1 and Level 2 technical support services

• Ensure smooth operation of IT infrastructure, systems, and tools

• Troubleshoot and resolve hardware and software issues efficiently

• Support end-users and address technical queries in a timely manner

• Maintain high levels of user satisfaction through effective service delivery

• Collaborate with team members and stakeholders to optimize IT performance

Qualifications

• Proven experience in both Level 1 and Level 2 IT support roles.

• Strong troubleshooting skills and a proactive approach to problem-solving.

• Excellent communication skills to work effectively with end-users and technical teams.

• Native German speaker and fluent in English.

• Familiarity with Microsoft Entra ID (Azure Active Directory administration).

• Experience using ServiceNow for ticket and incident management.

• Ability to work with and learn company-specific deployment and support tools.

Additional Information

All our positions are open to both women and men and are, of course, open to people with disabilities.