Forward Deployed Engineer

Project Role : Forward Deployed Engineer

Project Role Description : Organize the deployment of AI workflows and architectures across diverse AI and technology platforms. Facilitate solution design across enterprise technology stack to integrate into the ecosystem of AI models and multi provider platforms.

Must have skills : Agentic Orchestration

Good to have skills : NA

Minimum 7.5 year(s) of experience is required

Educational Qualification : 15 years full time education

Summary:

A Principal Engineer Tools & Platforms provides expert technical leadership across the infrastructure tooling ecosystem spanning observability, automation, infrastructure-as-code, ITSM platforms, internal developer portals, and AI-augmented operations. The role is accountable for building, governing, and continuously improving the engineering platforms that enable Cloud, Network, Security, Database, and Voice towers to operate at scale with reliability. A key differentiator of this role is the ability to embed AI-augmented capabilities LLM-driven runbook automation, agentic ITSM workflows, and intelligent alert correlation directly into infrastructure platforms, accelerating toil reduction and operational intelligence across the organization.

Observability

ELK/Splunk

OpenTelemetry

Jaeger/Zipkin

Automation & IaC

Terraform/Pulumi

Ansible/Chef

GitHub Actions/ArgoCD

HashiCorp Vault

ITSM & DevOps

ServiceNow

Jira/Confluence

Xmaters

AI-Augmented Ops

LLM runbook automation

Agentic ITSM workflows

AI alert correlation

RAG knowledge bases

LLMOps pipelines

Roles & Responsibilities:

Design, build, and operate enterprise observability platforms Splunk providing unified metrics, logging, and tracing across all infrastructure tiers with OpenTelemetry instrumentation standards

Engineer and govern the IaC platform Terraform or Pulumi including module libraries, state management, policy-as-code (Sentinel/OPA), drift detection, and multi-cloud coverage across AWS and GCP

Build and maintain CI/CD and GitOps pipeline infrastructure GitHub Actions, ArgoCD for infrastructure and application platform delivery operate the Internal Developer Portal (Backstage) for self-service provisioning

Own ITSM platform engineering ServiceNow workflow automation, CMDB reconciliation, PagerDuty/OpsGenie integrations, and automated incident creation pipelines across all infrastructure towers

Engineer LLM-powered runbook automation integrating OpenAI, Anthropic Claude, or Google Gemini with infrastructure tooling to automate incident triage, resolution workflows, and knowledge base queries

Build agentic ITSM workflows multi-agent orchestration (LangChain, LlamaIndex, CrewAI) that autonomously handle incident classification, runbook execution, and stakeholder communication with human-in-the-loop controls

Implement AI-powered alert correlation and noise reduction LLM-based reasoning to group related alerts, suppress false positives, and surface actionable incident context to on-call engineers

Design RAG architectures for infrastructure knowledge bases enabling engineers to query runbooks, operational docs, and incident history through natural language interfaces backed by vector databases

Engineer secret management infrastructure HashiCorp Vault dynamic secrets, PKI automation, and Kubernetes auth across multi-cloud and on-premises environments

Mentor engineers across all towers set platform engineering standards, drive tooling roadmaps, and act as the highest technical escalation point for platform and AI tooling issues

Professional & Technical Skills:

Mandatory Certifications

-Terraform Associate or Professional- Splunk Professional -AWS DevOps Engineer Pro or GCP DevOps Engineer

-Certified Kubernetes Administrator (CKA)- HashiCorp Vault Associate

-Observability: Splunk SLO engineering, OpenTelemetry, ELK/Splunk log pipelines, distributed tracing

-IaC & Automation: Terraform (advanced) modular design, policy-as-code, drift detection Ansible/Chef for configuration management

-CI/CD & GitOps: GitHub Actions, ArgoCD pipeline engineering, GitOps workflows, policy enforcement, infrastructure deployment automation

-ITSM Engineering: ServiceNow workflow automation, CMDB integration, incident/problem/change API integration, PagerDuty/OpsGenie connectivity

-Internal Dev Portal: service catalogue, golden path templates, self-service provisioning, and plugin development

-Secret Management: HashiCorp Vault dynamic secrets, PKI automation, Kubernetes auth, multi-cloud secrets lifecycle

-LLM & AI Tooling: OpenAI, Anthropic Claude, Google Gemini prompt engineering, RAG architecture, vector databases (Pinecone, Weaviate, ChromaDB), LLMOps

-AI Orchestration: LangChain, LlamaIndex, CrewAI agentic workflow design, multi-agent orchestration, tool calling, human-in-the-loop workflows

-Scripting & Dev: Python (advanced) platform tooling development, LLM SDK integration, infrastructure automation, API development

-FSI Compliance: PCI DSS, SOX, DORA platform access controls, audit logging, policy-as-code enforcement, and regulatory evidence production

Preferred / Advantageous

Crossplane for Kubernetes-native cloud resource provisioning

eBPF-based observability Cilium, Pixie, or Hubble for deep infrastructure telemetry

AI/ML infrastructure GPU node management, model serving platforms (Triton, vLLM), or MLflow

Platform engineering or SRE consulting background within financial services

Additional Information:

Infrastructure Platform Engineering & Tooling

Observability, IaC, CI/CD, ITSM, and IDP platforms are reliable, well-governed, and actively adopted across all infrastructure towers with measurable reductions in operational toil

AI-augmented operations are deployed in production runbook automation, agentic ITSM workflows, and LLM-powered alert correlation reduce MTTR and free engineers from repetitive work IaC coverage is comprehensive and drift-free environments reproducible, policy-compliant, and pipeline-deployable without manual intervention

Engineering teams across all towers regard the Principal Engineer as the authoritative platform expert who removes blockers, sets the standard, and makes hard problems tractable

-12 15+ years in platform, tools, or infrastructure engineering

- The candidate should have minimum 7.5 years of experience in Agentic Orchestration.

- This position is based at our Bengaluru office.

- A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

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We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.