First-Line Support Tech

Kreditz is transforming how businesses assess credit and risk using real-time data and NextGen Credit Scoring solutions.

As one of Europe’s fastest-growing FinTech scaleups - we’ve earned a place on the Sifted 100: Nordics & Benelux list in both 2024 and 2025 and most recently, we were proud to receive a double win at the Credit Management & Compliance Awards 2025, being named both "Fintech Rocket of the Year" and "Breakthrough of the Year".

With strong growth across the Nordics and Europe, our clients range from leading banks and iGaming giants to fast-moving digital innovators.

About The Position

We are growing rapidly – transitioning from startup to scaleup – and expanding our footprint across the Nordics and Europe.

We are now looking for a skilled and service-minded First-Line Support to join our Tech team. This is not a junior role – we’re looking for someone with a solid foundation in support work who thrives in the space between IT and customer care. You’ll be the first line of contact for incoming technical questions, and a key player in helping customers and users – external – to resolve issues effectively and professionally.

Responsibilities

As First-Line Support, you will:

* Respond to customer inquiries and technical issues with professionalism and clarity in accordance with customer SLAs

* Perform basic troubleshooting of software, connectivity, system-related issues, web applications, iframes, JSON APIs, and hardware

* Log, track and document issues, including all steps taken and final resolutions

* Escalate complex issues to the appropriate team members while maintaining ownership of the ticket

* Help build and improve internal documentation and knowledge bases

* Contribute to continuous improvement of support workflows and processes

* Ensure a great user experience, even in high-pressure or sensitive situations

Who You Are

You are a calm, solution-oriented professional with a genuine interest in both tech and people. You thrive in a fast-paced environment where adaptability and communication are key.

We Believe You Bring

* A diploma or degree in IT, Computer Science or similar field

* +2 years of experience in a first-line or technical support role

* Proven ability to explain technical concepts to non-technical users

* Strong troubleshooting skills and service mindset

* Fluency in Swedish and English, both spoken and written

* Experience with standard IT tools and environments

* Experience providing technical support for web-based applications, including iframe integrations and JSON-based APIs

* A structured approach and the ability to prioritize when everything feels urgent

Meritorious Skills

* Experience in Open Banking/PSD2

* Experience with Jira Service Desk, Linear and Slack (Our support plattforms)

What Kreditz Can Offer

* Growth Journey: A unique chance to be part of a rapidly growing scaleup where every team member plays a crucial role in the company's success.

* Inclusive Culture: Join a diverse, fun-loving, and collaborative team that celebrates both big and small milestones together.

* Wellness Perks: 24/7 access to an on-site gym, sauna, and sports center, plus a wellness allowance.

* Medical insurance: Quick access to professional medical advice and care

* Compensation: Fixed salary

APPOINTMENT OF ROLE

As soon as possible

SCOPE

Full-time, permanent position (tillsvidareanställning)

SALARY

Fixed monthly salary

REPORTING

You will be reporting to the company's VP of Engineering

Workplace

Danderyd, Stockholm (on-site)

CRIMINAL RECORDS EXTRACT

As part of our recruitment process we will ask you to present a clean criminal records extract

RECRUITMENT PROCESS

We interview candidates on an ongoing basis (ongoing selection)

Last day for applications April 1st 2026

CONTACT

Lorenzo Puccio, VP Strategic Operations, [email protected]

For more information about the role please contact Arlen Rios, CTO/Co-founder, [email protected]

Intelligent credit- & risk decisions made easy with open banking & AI-technology