Director, Revenue Operations

About The Role

The Director, Revenue Operations is responsible for owning and evolving Procurify's revenue operations across sales, marketing, and customer success. This role drives efficiency, predictability, and performance across the full revenue lifecycle — building on an established RevOps foundation while actively integrating AI and automation to accelerate how the team operates. The Director partners closely with GTM and executive leadership to translate revenue strategy into scalable execution, and champions a forward-looking, AI-augmented approach to operations that supports sustainable, compounding growth.

As an AI-enhanced platform, we also look for individuals who are curious about how emerging technologies can improve the way work gets done - whether that’s through smarter decision-making, automation, or delivering better customer outcomes.

Experience

5–8+ years in RevOps, Sales Ops, Marketing Ops or related roles within high-growth SaaS, Fintech, or technology companies, including hands-on experience owning and scaling revenue operations in a multi-functional GTM environment. Demonstrated ability to leverage AI tools and modern automation platforms to improve operational efficiency and decision-making at scale.

Key Responsibilities

Revenue Strategy & Planning

* Partner with executive leadership to refine and execute the company's revenue strategy, ensuring alignment and accountability across sales, marketing, and customer success.

* Co-own with FP&A the execution and ongoing optimization of annual and quarterly revenue plans, driving performance across ARR growth, customer acquisition, retention, and expansion.

* Own and continuously evolve the company-wide KPI framework (ARR, CAC, LTV, retention, pipeline coverage, sales velocity), ensuring consistent definitions, data integrity, and accountability across GTM teams.

* Apply AI-assisted scenario modeling and forecasting tools to stress-test revenue plans, surface risks early, and support more confident strategic decision-making.

Revenue Operations & Process Optimization

* Continuously evaluate and optimize scalable, end-to-end revenue processes across the full customer lifecycle (lead → opportunity → renewal/expansion).

* Proactively identify inefficiencies and friction points, implementing data-driven improvements to increase conversion rates, reduce cycle times, and improve customer experience.

* Standardize and continuously improve best practices across forecasting, pipeline management, territory planning, and customer segmentation.

* Embed AI-powered workflow automation across key revenue processes — including lead routing, opportunity scoring, renewal risk flagging, and rep activity prioritization — to reduce manual work and increase team capacity.

Cross-Functional Collaboration

* Act as the central operating partner across GTM functions, driving alignment, accountability, and execution against shared revenue goals.

* Partner with sales and marketing leadership to continuously improve funnel performance — including AI-enhanced lead scoring, dynamic routing, conversion optimization, and campaign efficiency.

* Collaborate with product and growth teams to align GTM strategies for new product launches, pricing and packaging, and expansion initiatives.

* Champion AI literacy across GTM teams, helping leaders and ICs understand how to responsibly integrate AI tools into their day-to-day workflows.

Technology & Tools Management

* Own and continuously evolve the revenue technology ecosystem, ensuring it remains scalable, integrated, and aligned to business needs.

* Actively evaluate and adopt emerging AI-native tools (e.g., conversational intelligence, predictive analytics, AI-assisted CRM hygiene, generative content tools) that deliver clear ROI and strategic lift.

* Lead tool optimization and adoption initiatives, setting clear expectations for usage, ROI measurement, and process integration.

* Establish and enforce data governance standards to ensure high data quality, system integrity, and a reliable single source of truth — a prerequisite for effective AI-driven operations.

Data Analytics & Reporting

* Build, scale, and maintain self-serve dashboards that provide real-time visibility into pipeline health, revenue performance, and GTM efficiency.

* Leverage AI and advanced analytics to analyze funnel and pipeline performance, identify trends, surface risks, and proactively deliver insights to leadership — moving beyond descriptive reporting to predictive and prescriptive analysis.

* Translate data into clear, actionable insights that inform strategic decisions and drive measurable revenue impact.

* Explore and implement AI-assisted narrative reporting tools that help leadership quickly interpret performance data without manual synthesis.

Forecasting & Performance Management

* Own and continuously improve forecasting methodology, cadence, and accuracy to drive high confidence in revenue projections.

* Integrate AI-assisted forecasting models to complement judgment-based forecasts, improving signal quality and reducing reliance on manual aggregation.

* Monitor and analyze performance across the revenue cycle, identifying key drivers of variance and opportunities to improve efficiency and outcomes.

* Lead regular business reviews with GTM leadership, ensuring performance is tracked against targets and corrective actions are clearly defined and executed.

Leadership & Team Development

* Build, lead, and scale a high-performing RevOps function across sales, marketing, and customer success operations.

* Establish clear operating rhythms, performance expectations, and a culture of accountability, continuous improvement, and curiosity — including a genuine enthusiasm for how AI is reshaping revenue operations.

* Model effective AI tool use within the team: set expectations for AI-augmented workflows, create space for experimentation, and build team capability to work alongside AI rather than around it.

* Partner with the People team to hire, develop, and retain talent, ensuring the RevOps function evolves in line with business growth, complexity, and the changing nature of operational work.

What You Bring

* Deep expertise across the revenue operations stack — CRM, MAP, BI, CPQ, CS (e.g., Salesforce, Marketo, Vitally, Gong, Metabase) platforms — with a strong point of view on how these systems should evolve in an AI-first environment.

* Hands-on experience with AI-powered revenue tools (e.g., Gong, Momentum, Outreach, ZoomInfo, Intercom, or equivalent) and a track record of operationalizing them effectively.

* Strong analytical mindset with the ability to move fluidly between strategic thinking and execution-level detail.

* Exceptional cross-functional influence — you can align diverse stakeholders and drive accountability without direct authority.

* Clear communicator who can translate complex data and operational insights into crisp narratives for executive and board-level audiences.

* A builder's orientation: you're energized by creating structure, improving systems, and raising the performance ceiling of the teams around you.

* A professional and current LinkedIn profile, ensuring it is updated upon joining Procurify to reflect their new role and maintain a consistent company presence.

WHY PROCURIFY?

Help us modernize spend management

Procurify is a remote-first company with a big heart and a strong ambition to modernize the way organizations manage business spend. We’re trusted by hundreds of companies around the world — across industries like biotechnology, education, health care, manufacturing, and software — to manage over $30B in spend. We recently closed $50M in Series C funding to help us strengthen our core offering, launch new payment capabilities, and provide customers with an AI-enhanced procure-to-pay experience. Read the press release here.

Be empowered to do your best work

We’ve created an environment where personal and professional growth is a real priority. Some of the great perks we offer include:

* Flexible working: We’re a remote-first organization with flexible working hours. Work anywhere from within Canada! And US if applicable.

* Responsible time off: We trust our team to take the time they need to rest and recharge while staying accountable to their commitments.

* Extended health benefits: We prioritize our team’s health and well-being. We offer a competitive health, vision, and dental package along with an Employee Assistance Program (EAP), and a health and wellness spending account.

* Community initiatives: We have a strong commitment to giving back to our communities, including regular volunteer days, our Donate Your Day program, and education lunch and learns.

* Stock options: Everyone has a chance to own a part of Procurify with our competitive stock program.

* Base Salary Range: $118,00 - $148,000 CAD (This range is dependent on experience and not inclusive of any bonus, commission, benefits or equity that might exist in your total compensation package.)

Work with an amazing team

We’ve welcomed team members who were boat captains, funeral directors, swing dancers, competitive gamers, plumbers, and novelists. Everyone has a story and we’re here to embrace them!

LEARN MORE

Procurify is an Equal Opportunity Employer. We do not discriminate against any team members or applicants for employment because of race, color, disability, sex, age, national origin, religion, sexual orientation, or gender identity and/or expression.

If you feel like you don’t meet all of the requirements for this role, we encourage you to apply anyway. We know that feelings of imposter syndrome can get in the way of meeting incredible candidates, and we certainly don’t want those feelings to get in the way of meeting you! We really want to get to know you and why you're great for the role. Please avoid including your picture and age on your resume.

Apply online today and let’s start a conversation.

To learn more about Procurify, check out these resources:

* Check out what our customers are saying about us

* Learn more about our procure-to-pay platform