Director, Operational Performance

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Director, Operational Performance in United States.

This leadership role is focused on driving enterprise-wide operational excellence, performance improvement, and strategic execution across a complex healthcare environment. You will play a central role in translating organizational strategy into measurable operational outcomes, ensuring alignment between executive priorities and day-to-day execution. Acting as a key partner to senior leadership, you will design performance frameworks, oversee business review processes, and identify opportunities to improve efficiency and effectiveness. The environment is data-driven and highly collaborative, requiring strong analytical thinking and the ability to influence across multiple functions. This role blends strategy, analytics, and operational leadership to shape long-term business performance. You will have a direct impact on organizational effectiveness, cost optimization, and service quality.

Accountabilities

In this role, you will lead the development and execution of operational strategies that support long-term organizational goals while ensuring strong alignment across teams and functions. You will be responsible for building performance frameworks, enabling data-driven decision-making, and driving continuous improvement initiatives.

* Lead the design and execution of operational strategies aligned with enterprise goals and executive priorities

* Develop and manage the Quarterly Business Review (QBR) process, including performance reporting and executive presentations

* Define, track, and analyze key performance indicators (KPIs) to monitor operational efficiency and effectiveness

* Identify and drive continuous improvement initiatives to enhance processes, reduce costs, and improve service delivery

* Partner cross-functionally with leadership teams to ensure alignment and execution of strategic priorities

* Build dashboards, scorecards, and reporting tools to support real-time performance visibility

* Lead change management initiatives to support adoption of new processes and operational improvements

* Oversee resource allocation, budgeting, and prioritization for strategic initiatives

* Identify operational risks and develop mitigation strategies while ensuring compliance with regulatory and organizational standards

* Support training and development efforts to strengthen operational capabilities across teams

Requirements

This role requires strong experience in operational strategy, performance management, and cross-functional leadership within complex organizations, ideally in healthcare or similarly regulated environments. The ideal candidate combines analytical rigor with strong executive communication and the ability to influence at all levels.

* Bachelor’s degree in Business, Operations Management, Pharmacy, or related field (MBA preferred)

* Extensive experience in operational performance, strategy execution, or transformation leadership roles

* Proven background in change management and organizational improvement initiatives

* Strong analytical skills with the ability to interpret complex data and translate it into actionable insights

* Experience with performance management frameworks, KPIs, and executive reporting

* Familiarity with Lean, Six Sigma, or other continuous improvement methodologies preferred

* Strong communication and presentation skills for executive-level audiences

* Ability to lead cross-functional teams and manage multiple priorities simultaneously

* Proficiency with data analysis, reporting tools, and performance tracking systems

* Strong leadership mindset with a focus on accountability, execution, and continuous improvement

Benefits

* Competitive compensation package aligned with senior leadership responsibilities (approx. $170K-$180K/year)

* Comprehensive health coverage including medical, dental, and vision plans

* Mental health and wellbeing resources

* Company-paid life insurance, short-term and long-term disability coverage

* 401(k) retirement plan with employer match

* Generous paid time off and industry-competitive leave policies

* Flexible work culture with remote-friendly approach and team-oriented environment

* Additional voluntary benefits including FSA and supplemental coverage options

* Professional development and training opportunities

How Jobgether Works

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.