Director of Operations

Our client is seeking a strategic and execution-focused Director of Operations to lead operational excellence across the organization and drive scalable, efficient business performance. This leader will be responsible for optimizing core business processes, improving cross-functional alignment, and ensuring the company’s infrastructure, systems, and workflows support rapid and sustainable growth.

The Director of Operations will partner closely with executive leadership, including the CEO and CFO, as well as leaders across Sales, Marketing, Product, Customer Success, HR, and Finance to translate strategic objectives into operational execution. The ideal candidate is a data-driven operator with a strong systems mindset, experience in high-growth environments, and a proven ability to build structure without slowing momentum.

Key Responsibilities

* Lead day-to-day operational strategy and execution across core business functions to ensure efficiency, scalability, and alignment with company objectives.

* Translate company-wide strategic priorities into operational roadmaps, KPIs, and measurable execution plans.

* Design, implement, and optimize business processes that improve productivity, reduce friction, and enhance cross-functional collaboration.

* Partner with Finance to support budgeting, resource allocation, and performance tracking against company targets.

* Build and manage operational dashboards to provide visibility into company performance, identifying risks and opportunities proactively.

* Drive organizational planning processes, including annual planning, quarterly OKRs, and ongoing performance reviews.

* Collaborate with Sales, Marketing, and Customer Success to streamline handoffs, improve customer journey operations, and maximize lifetime value.

* Oversee tooling and systems infrastructure (CRM, ERP, project management, analytics platforms) to ensure effective utilization and ROI.

* Lead change management initiatives during periods of growth, transformation, or process redesign.

* Develop and mentor an operations team, fostering a culture of accountability, continuous improvement, and operational rigor.

* Support executive leadership with board reporting, performance analysis, and strategic insights.

Operating Context

* Reports to the Chief Executive Officer or Chief Operating Officer.

* Member of the senior leadership or extended leadership team.

* Operates within a high-growth, investor-backed, or scaling B2B organization.

* Works cross-functionally with Sales, Marketing, Product, Customer Success, Finance, HR, and RevOps.

* Leads a distributed or hybrid operations team and influences stakeholders without direct authority across departments.

Required Skills

* Proven success in an operations leadership role (Director of Operations, Head of Operations, Business Operations Leader, or similar).

* Strong experience building and optimizing scalable processes in high-growth environments.

* Demonstrated ability to translate strategy into operational execution with measurable outcomes.

* Advanced analytical skills with experience leveraging data to drive decision-making.

* Strong financial acumen, including budgeting, forecasting, and performance management.

* Experience managing cross-functional initiatives with multiple stakeholders.

* Exceptional organizational, communication, and executive presentation skills.

* Ability to operate effectively in fast-paced, ambiguous, and evolving environments.

Preferred Qualifications

* 8–12+ years of progressive experience in operations, business operations, consulting, or related leadership roles.

* Experience within SaaS, cloud technology, marketplace, or high-growth B2B organizations.

* Background in scaling companies through growth stages, funding rounds, or geographic expansion.

* Hands-on experience implementing and optimizing ERP, CRM, and operational analytics systems.

* Bachelor’s degree required; MBA or advanced degree preferred.

Success Metrics

* Operational efficiency improvements across key business functions.

* Achievement of company-wide KPIs and strategic initiative milestones.

* Reduction in process bottlenecks and cross-functional friction.

* Improved forecasting accuracy and resource allocation effectiveness.

* Employee productivity, engagement, and operational team performance.

* Successful execution of planning cycles and enterprise-wide initiatives.

Please read before applying

This posting is part of the MobiusEngine.ai Talent Network, and is not a single, guaranteed position at one specific company.

By applying, you:

Join our candidate network for current and future opportunities with our hiring partners. May receive feedback on your resume and job search approach. When we see a live opportunity that matches your background and preferences, we’ll reach out to you directly