Director, Account Management, Toronto

Drive strategic growth and client success as a Director of Account Management at EPAM. You'll manage established client relationships across the Toronto region, focusing on retail vertical while shaping innovative solutions and establishing optimal operating models for sustainable growth.

At EPAM, you'll work on cutting-edge technologies, solve complex challenges, and shape the future of digital innovation. With access to continuous learning, mentorship, and global projects, your expertise will drive meaningful changes.

Req.#980776735

Responsibilities

* Manage established client business and develop new opportunities through solution shaping, scoping, pricing, and establishing optimal operating models

* Learn and navigate client priorities and industry trends within retail, technology/ISV, and manufacturing verticals to identify and develop new opportunities

* Drive pre-sales activities, RFP solutioning, proposals, and delivery strategies tailored to the Pacific Northwest market needs

* Serve as the primary point of contact for escalations and delivery issues, ensuring client satisfaction and project success

* Strategically position EPAM's offerings against competitors while advocating for innovative solutions, including AI, cloud migrations, and digital transformation

* Establish and cultivate strong client relationships and local networks while developing connections within EPAM's global team of business and technology experts

* Maintain responsibility for account P&L and growth KPIs with focus on $8-15 million portfolio management

* Oversee cross-functional teams working in global environments while serving as an expert consultant leading business transformation and product strategies

* Actively drive new business development and net new logo acquisition in the Toronto region, leveraging both hunter and farmer skills

* Collaborate closely with sales, marketing, and technology partners (e.g., Microsoft, AWS, Databricks) to execute local events, campaigns, and partnership initiatives

* Work onsite at client locations within the Greater Toronto Area at least four days per week

Requirements

* Demonstrated success in developing and growing client relationships and leading teams delivering end-to-end digital engineering solutions within a services organization

* Strong knowledge of technology platforms, trends, and the local business landscape in Retail industry

* Strategic thinker with high business acumen and experience managing P&L responsibilities for profitable account growth

* Proven ability to map client stakeholders, initiatives, and appropriate technology solutions and build a pipeline of growth opportunities

* Experience working with multi-geo and diverse technology teams, ideally across global delivery centers

* Creative problem solver who approaches challenges with confidence and self-guidance

* Superb verbal, presentation, and written communication skills with an ability to foster connections across all levels of a client’s organization

* Experience in services sales and delivery, with a focus on technology consulting and digital transformation

* Strong partner development skills and a track record of sourcing business through technology alliances

An artificial intelligence system is software that is developed with one or more techniques that can, for a given set of human-defined objectives, using algorithmic information processing, generate outputs such as content, predictions, recommendations, or decisions with varying levels of autonomy (“AI”). Tasks that humans have traditionally done by thinking and reasoning are increasingly being done by, or with the help of, AI to help create efficiencies. EPAM may use AI during the recruitment process, in connection with collecting or processing your personal data. Some (non-exhaustive) examples of tasks that EPAM may use AI for include conducting initial screening, creating transcripts of interviews, and assessing applications/CVs against defined job description criteria to make suggestions to the individuals evaluating your candidacy. Your personal data and the results of any processing are not shared with AI applications outside of EPAM infrastructure. While EPAM may use AI to help create efficiencies during the recruitment process, EPAM does not use AI to make hiring decisions, which is done by EPAM Talent Acquisition and management.

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our clients, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

Engineer the Future with a Career at EPAM

EPAM Canada welcomes and encourages applications from candidates with disabilities. Please contact WFA Human Resource CA [email protected] if you have questions in this regard, or if you require an accommodation to complete the application process. Click here to review EPAM’s Accessibility for Ontarians with Disabilities Accessibility Policies and Multi-Year Access.