Customer Support Specialist

Customer Support Specialist1

Job Description: Customer Support Engineer (JavaScript Knowledge is mandatory)

ERP / Functional Knowledge

• Understanding of ERP concepts such as AP and SO

• Ability to understand customer business processes and translate them into system requirements.

• Basic understanding of SQL/database concepts would be a plus

Customer Support

• Handle customer-reported issues from initial investigation through resolution.

• Analyze support tickets, reproduce issues, identify root causes, and provide workarounds or solutions.

• Communicate clearly with customers regarding issue status, findings, and expected resolution.

• Integrate front-end applications with RESTful APIs and backend services.

• Write clean, maintainable, and well-documented code following best practices.

• 2–4 years of professional experience in JavaScript development & Support.

• Experience working with REST APIs and JSON.

• Basic understanding of AI/ML concepts and modern AI technologies such as Large Language Models (LLMs)

• Strong analytical, debugging, and problem-solving skills.

• Good communication and collaboration skills.