Customer Support Expert – CX Operations & AI Evaluation | $55/hr Remote

Position: Customer Support Expert

Type: Hourly contract

Compensation: $40 $55/hour

Location: Remote

Commitment: Part-time, project-based with focused task execution

Role Responsibilities

* Design structured customer support scenarios with deterministic evaluation rubrics

* Create tasks involving ticket handling, macro selection, and knowledge base usage

* Develop exception management scenarios including refunds, escalations, and policy enforcement

* Build content operations tasks such as knowledge base article creation and validation

* Ensure all outputs are based on verifiable rules and correct resolutions

* Evaluate AI-generated responses against defined support standards

Requirements

* Strong experience in customer support or customer experience operations

* Strong expertise with support platforms such as Zendesk, Intercom, or similar

* Strong experience with macros, automation, or knowledge base content

* Ability to create and evaluate support artifacts such as ticket responses and escalation notes

* Strong written communication with clear, structured reasoning

* Strong attention to detail and problem-solving skills

* Ability to work independently and manage complex support scenarios efficiently

Application Process (Takes 20 Mins)

* Upload your resume.

* Complete an interview.

* Submit a short form.