Customer Support / CSM (Solution IA Saas) - Studentjob.fr

About The Company

Noota is a pioneering French AI startup, founded in 2020 and based in Paris. Backed by venture capital, we are on a mission to revolutionize note-taking and meeting management through artificial intelligence. Our goal is to liberate professionals from time-consuming tasks, enabling them to focus on what truly matters: human connection, strategic thinking, and impactful work.

We offer an advanced AI-powered productivity and collaboration platform, featuring meeting recording, real-time AI coaching, sophisticated conversational intelligence, customizable meeting summaries, and seamless integration with CRMs and ATS systems. Our efficient AI transcription supports over 80 languages, and we provide mobile apps and a Chrome extension for comprehensive coverage. With over 100,000 users across 3,000 companies, fuel our expansion into European and North American markets and develop intelligent AI meeting agents. Our culture is defined by a passion for innovation, ambition, excellence, and a human-centric approach.

Role Mission

As a Junior Customer Success & Support Specialist, you will be instrumental in ensuring our customers achieve maximum value from our SaaS platform. You will provide exceptional support, guide users through their journey, and contribute directly to customer satisfaction and retention.

Key Responsibilities

* Act as the primary point of contact for customer inquiries, providing timely and effective solutions.

* Onboard new customers, ensuring a smooth and successful start with our product.

* Troubleshoot technical issues and escalate complex problems to the appropriate teams.

* Collect and relay customer feedback to product development, contributing to continuous improvement.

* Create and maintain comprehensive knowledge base articles and support documentation.

* Monitor customer health and identify at-risk accounts, implementing strategies to improve engagement.

Required Skills & Experience

* 2 years of professional experience in a Customer Success or Support role.

* Proven background within the SaaS industry.

* Excellent communication skills, both written and verbal, in French and English.

* Strong problem-solving abilities and a customer-centric mindset.

* Ability to manage multiple priorities in a fast-paced environment.

* Proficiency with CRM software and helpdesk tools.

Bonus Skills

Experience with specific industry-related software or tools.

Additional language proficiency.

Familiarity with data analysis and reporting.

Success Criteria (12 months)

* Achieve a high customer satisfaction (CSAT) score

* Contribute to a high customer retention rate

* Successfully onboard and activate new accounts.

* Reduce average ticket resolution time

* Proactively identify and resolve potential churn risks for key accounts.

What We Offer

* Competitive and uncapped compensation package.

* Annual team offsites at the beach and in the mountains.

* Be part of a rapidly growing, venture-backed AI startup at the forefront of productivity innovation.

* A dynamic, challenging, and innovative work environment in the vibrant city of Paris.

* The opportunity to work with cutting-edge AI technology and contribute to a product used by over 100,000 users.

* A culture built on passion, ambition, excellence, and a strong focus on human impact.

Practical Info

* Location: 75008 Paris, France

* Contract Type: Full-time, Permanent (CDI)

* Start Date: As soon as possible

* Compensation: Competitive salary and benefits package (details discussed during the interview process)

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