Customer Success Manager

Location: Amsterdam (On-site/hybrid)

Language: Dutch/English

Type: Full-time or part-time possible

About Toppi

Toppi is revolutionising how restaurants stay visible online. In a world where AI search machines are changing how guests discover where to eat, our AI-driven solutions empower restaurants to attract more guests now and future-proof their online visibility. With hundreds of restaurants already onboard, we’re scaling fast and looking for passionate problem-solvers to join our team.

Your Role

As a Customer Success Manager, you’ll be the friendly face and trusted guide for our new customers, making sure their journey with Toppi starts smoothly and successfully. You will:

* Guide restaurants through onboarding on our platform, from setup to first success.

* Provide support via email, phone, text, and video calls.

* Translate data insights into clear, actionable steps for our customers.

* Build lasting relationships with hospitality entrepreneurs.

* Contribute to process improvement initiatives aimed at fully automating onboarding.

* Advising customers on suitable packages for their business.

Who You Are

* 2-4 years experience in a Customer Success Manager role.

* Fluent in Dutch and English.

* Excellent communicator with a natural knack for building relationships.

* A strategic advisor to customers, proactively uncovering business requirements to drive long-term value and product adoption.

* Detail-oriented, organised, and comfortable working with data.

* Proactive, and excited to contribute to a growing startup.

What We Offer

* Receive a competitive reward package.

* Work directly with the founding team and learn from experienced professionals.

* Beautiful office in the heart of Amsterdam (on the canals, beautiful garden).

* A supportive and fun team culture with regular dinners, drinks, games, and boat rides.

Ready to take the next step? We look forward to hearing from you!