We Love AI JobsCustomer Service New Associate
Accenture Federal ServicesThis entry-level employee helpdesk role answers staff queries through voice and non-voice channels, including calls, SNOW, and Teams. You’ll manage service tickets, resolve straightforward and complex issues, and contribute to a positive employee support experience.
Skills & Expertise
Key Responsibilities
Resolve employee queries through calls, SNOW, Teams, and other available support channels.
Manage employee service tickets and handle both simple and complex requests.
Communicate clearly with employees and collaborate to improve the support experience.
Full Description
Skill required: Customer Relationship Management (CRM) - Business Insights
Designation: Customer Service New Associate
Qualifications:Any Graduation
Years of Experience:0 to 1 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? • • Customer Service: Customer Service experience in both voice and non-voice and blended process and where the agents should work as a consultant and resolve to employee queries
What are we looking for? • Commerce Graduate with splendid oral and written communication.
• Customer service experience with both Voice and Non-voice and blended process
• Stakeholder Management
• Customer Relationship Management
• Collaboration
• Continuous Improvement
• Effective Written and Verbal Communication
• Flexibility
• Issue Management
• Microsoft Office
Roles and Responsibilities: • 1. Customer service experience in both Voice and Non-voice and blended process
• 2. This is an employee helpdesk process where the agents should work as a consultant and resolve to employee queries
• 3. Managing EE tickets with clear customer focus & working towards better employee experience
• 4. Managing both simple & complex queries of employees and resolving them by responding through different available channels (Calls, SNOW, TEAMS, etc) in the process
• 5. Commerce Graduate with splendid oral and written communication
Any Graduation
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.