We Love AI JobsCustomer Service Advisor - German 2026
Flowmingo AIThe Customer Service Advisor is the first point of contact for consumer questions and feedback across multiple channels. The role investigates Level 1 issues, records case details, provides resolutions, and escalates cases when needed.
Skills & Expertise
Key Responsibilities
Respond to consumer questions and feedback across multiple channels.
Research and resolve Level 1 issues, escalating cases according to established procedures.
Record case information and meet daily customer satisfaction and performance goals.
Full Description
Job Title:
Customer Service Advisor - German 2026
Job Description
The position is the initial contact for consumer conversations feedback, issue resolution, records case information and data across multiple channels. This involves troubleshooting, researching solutions, and providing resolutions to Level 1 consumer problems. The Agent ensures proper consumer handling and escalation procedures while performing assigned functions according to process and standardized policies and procedures. The Agent is accountable for customer satisfaction by achieving certain prescribed, measurable performance goals on a daily basis. The agent will work an assigned shift, which may have varying start times.
Location:
PHL Quezon City - E-Commerce Bldg 1, Ground Flr
Language Requirements:
Time Type:
Full time